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Teleperformance - CMS in Retail Sector
Jun 20, 2013 | Vendor Analysis by Vicki Jenkins
The Teleperformance Group (Teleperformance) is a French-headquartered company offering outsourced customer relationship management (CRM) and contact center services. [...] - view this reportdownload abstract
Xerox Services - CMS in Retail Sector
Jun 21, 2013 | Vendor Analysis by Vicki Jenkins
Xerox is a publically-traded company headquartered in Norwalk, Connecticut. In 2010, Xerox acquired Affiliated Computer Services (ACS) for $6.4bn, gaining capability in business process outsourcing, including CMS. This CMS capability lies within the Xerox Services business. [...] - view this reportdownload abstract
Transcom Worldwide - CMS in Retail Sector
Jun 26, 2013 | Vendor Analysis by Vicki Jenkins
Transcom is headquartered in Luxembourg. It offers outsourced customer relationship management (CRM) and credit management services. Transcom has ~27 customer management services (CMS) retail industry sector clients. [...] - view this reportdownload abstract
transcosmos - CMS in Retail Industry Sector
Aug 27, 2013 | Vendor Analysis by Vicki Jenkins
This NelsonHall Vendor Assessment analyzes transcosmos' offerings and capabilities in CMS in the retail sector. transcosmos is one of a number of customer management or contact center services companies analyzed in this contact center services industry analysis for the retail sector. transcosmos is headquartered in Japan. It is a Japanese-based BPO [...] - view this reportdownload abstract
Webhelp - CMS in Retail
Sep 16, 2013 | Vendor Analysis by Vicki Jenkins
This NelsonHall vendor assessment analyzes Webhelp's offerings and capabilities in customer management services in the retail sector. Webhelp is one of a number of customer management or contact center services companies analyzed in this contact center services industry analysis for the retail sector. [...] - view this reportdownload abstract
Wipro - CMS in Retail
Sep 17, 2013 | Vendor Analysis by Vicki Jenkins
This NelsonHall vendor assessment analyzes Wipro's offerings and capabilities in customer management services in the retail sector. Wipro is one of a number of customer management or contact center services companies analyzed in this contact center services industry analysis for the retail sector. Wipro is a publically-held company headquartered in [...] - view this reportdownload abstract
Capita - CMS in Retail
Oct 02, 2013 | Vendor Analysis by Vicki Jenkins
Capita Group Plc (Capita) was formed in 1984 within the Chartered Institute of Public Finance & Accountancy (CIPFA). It separated from CIPFA through a management buy-out in 1987 and was listed on the London Stock Exchange in 1991. [...] - view this reportdownload abstract
transcosmos - CMS in Retail Banking
Jan 13, 2014 | Vendor Analysis by Vicki Jenkins
transcosmos is headquartered in Japan. It began operations in 1966. transcosmos is a Japanese based BPO vendor, currently deriving ~70% of its revenue from call center BPO services and the other ~30% from digital marketing activities. The majority of transcosmos' retail banking clients are utilizing voice and email channels for customer care. [...] - view this reportdownload abstract
Expert Global Solutions (EGS) - CMS in Retail Banking
Jan 28, 2014 | Vendor Analysis by Vicki Jenkins
EGS is the holding company for APAC and NCO; the merger was completed in 2012. APAC is the EGS brand in the Customer Relationship Management (CRM) BPO market. NCO is the EGS brand in the Accounts Receivables Management (ARM)/Collections BPO market. EGS is a privately held company headquartered in Plano, Texas. [...] - view this reportdownload abstract
Wipro - CMS in Retail Banking
Feb 05, 2014 | Vendor Analysis by Vicki Jenkins
Wipro is a publicly-held company headquartered in Karnataka, India. Wipro is a global technology, consulting and operations outsourcing services company. It entered the BPO space with the acquisition of Spectramind in 2002-2003 and has retained a strong focus on customer management services (CMS) within its BPO business. [...]