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Transcom - CMS in Telecommunications/Cable/Satellite
Oct 27, 2014 | Vendor Analysis by Vicki Jenkins
Transcom is a publicly-held company, listed in Stockholm and headquartered in Luxembourg. Its management office is in Stockholm and it plans to move the legal domicile of the listed parent of the Transcom group from Luxembourg to Sweden later this year, subject to shareholder approval. Transcom started its operations in 1995 in [...] - view this reportdownload abstract
EGS - CMS in Telecommunications/Cable/Satellite
Oct 01, 2014 | Vendor Analysis by Vicki Jenkins
Expert Global Solutions (EGS) is the holding company for APAC and NCO; the merger was completed in 2012. APAC is the EGS brand in the customer relationship management (CRM) BPO market. NCO is the EGS brand in the accounts receivables management (ARM)/collections BPO market. EGS is a privately held company headquartered in Plano, Texas. EGS employs [...] - view this reportdownload abstract
Firstsource - CMS in Telecommunications/Cable/Satellite
Sep 26, 2014 | Vendor Analysis by Vicki Jenkins
Firstsource is a BPO vendor founded in 2001 by ICICI bank, and known as ICICI Onesource until 2006, when it was rebranded as Firstsource. The company made an initial public offering (IPO) in 2007 and was listed on the National Stock Exchange (NSE) and Bombay Stock Exchange (BSE). [...] - view this reportdownload abstract
Aegis - CMS in Telecommunications/Cable/Satellite
Sep 18, 2014 | Vendor Analysis by Vicki Jenkins
Aegis is a privately-held outsourcing and technology services company headquartered in Mumbai, India. Aegis was founded 30 years ago in the U.S. and currently has operations in 56 locations across 13 countries. It has ~55k employees and a 40k seat capacity supporting ~300 clients. The company is wholly owned by Essar, a $39bn conglomerate. [...] - view this reportdownload abstract
HGS - CMS in Telecommunications/Cable/Satellite
Aug 06, 2014 | Vendor Analysis by Vicki Jenkins
Hinduja Global Solutions (HGS) was initially formed as Ashok Leyland Information Technology (ALIT) in 1993, providing information technology services starting with one client and 25 employees. ALIT merged with Hinduja Finance Corporation (HFC) in 2000, to form HGS. At this time, HGS launched its BPO services. Between 2000 and 2004, it was listed on [...] - view this reportdownload abstract
Sutherland - CMS in Telecommunications/Cable/Satellite
Jul 29, 2014 | Vendor Analysis by Vicki Jenkins
Sutherland is a privately-held firm headquartered in Rochester, New York. The company started operations in 1986 as a customer management services (CMS) provider. Across all industries, it employs ~30k globally and operates ~40 contact centers in 14 countries. [...] - view this reportdownload abstract
Capita - CMS in Telecommunications/Cable/Satellite
Jul 28, 2014 | Vendor Analysis by Vicki Jenkins
Capita Group Plc (Capita) was formed in 1984 within the Chartered Institute of Public Finance & Accountancy (CIPFA). It separated from CIPFA through a management buy-out in 1987, and was listed on the London Stock Exchange in 1991. [...] - view this reportdownload abstract
Firstsource - CMS in Retail Banking
Feb 20, 2014 | Vendor Analysis by Vicki Jenkins
Firstsource is a BPO vendor founded in 2001 by ICICI bank (as ICICI Onesource). In 2004, Firstsource acquired ASG (founded in 1995) to begin delivering collections. The company was rebranded from ICICI Onesource to Firstsource in 2006. Firstsource is headquartered in Mumbai, India and went public in 2007. [...] - view this reportdownload abstract
Aditya Birla Minacs - CMS in Retail Banking
Feb 19, 2014 | Vendor Analysis by Vicki Jenkins
Aditya Birla Minacs (Minacs) is a privately-held business and technology outsourcing company with headquarters in Toronto (Oshawa), Canada. The company provides outsourced customer care, marketing, finance and accounting, procurement and IT services. [...] - view this reportdownload abstract
Serco - CMS in Retail Banking
Feb 18, 2014 | Vendor Analysis by Vicki Jenkins
Serco Global Services, LLC (Serco) is a part of Serco Group PLC. Serco is a publicly held firm headquartered in Hook, North Hampshire in the United Kingdom. Serco has recently acquired Intelenet, The Listening Company, Excelior and Vertex's U.K. public sector BPO operation. [...]