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Confidence Index:

for CX Services by Industry

NelsonHall Confidence Index is a quarterly survey to measure changing levels of business confidence within Customer Experience Services

Join NelsonHall Customer Experience Services Confidence Index:

Every quarter NelsonHall publishes the NelsonHall Customer Experience Services Confidence Index, a Quarterly Index of Confidence that monitors changes in industry confidence in the global CX Services by Industry market.

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Published reports:

published reports related to within the CX Services by Industry program

  • Alorica - CMS in High Tech

    Nov 23, 2015 | Vendor Analysis by Vicki Jenkins

    Alorica is a privately held firm headquartered in Irvine, California, which began operations in 1999 as a technology services company. It entered the customer management services (CMS) market in 2003, with its first client from the telecommunications industry sector. Across all industries it employs ~48k personnel globally and operates 73 contact c [...]
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  • Concentrix - CMS in High Tech

    Nov 23, 2015 | Vendor Analysis by Vicki Jenkins

    Concentrix Corporation (Concentrix) is a wholly owned subsidiary of SYNNEX Corporation (NYSE:SNX), a public company. Concentrix is headquartered in Fremont, California and began operations in 1984.  [...]
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  • Sitel - CMS in High Tech

    Nov 23, 2015 | Vendor Analysis by Vicki Jenkins

    Sitel Worldwide (Sitel) is a pure-play customer management services (CMS) company headquartered in Nashville, Tennessee (U.S.). Currently, Sitel has ~68k employees supporting 40 languages, and 128 contact centers across 21 countries.  [...]
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  • Sykes - CMS in High Tech

    Nov 23, 2015 | Vendor Analysis by Vicki Jenkins

    Sykes Enterprises (Sykes) is a U.S. based company with headquarters in Tampa, Florida. It offers outsourced customer management services (CMS), primarily in support of the communications, financial services, technology, healthcare, travel, and retail industries. Sykes has an emphasis on providing inbound technical support and customer care.  [...]
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  • Targeting CMS in the High Tech Sector

    Nov 23, 2015 | Market Analysis by Vicki Jenkins

    NelsonHall's market analysis of customer management services in the high tech sector consists of 53 pages. [...]
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