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Confidence Index:

for CX Services by Industry

NelsonHall Confidence Index is a quarterly survey to measure changing levels of business confidence within Customer Experience Services

Join NelsonHall Customer Experience Services Confidence Index:

Every quarter NelsonHall publishes the NelsonHall Customer Experience Services Confidence Index, a Quarterly Index of Confidence that monitors changes in industry confidence in the global CX Services by Industry market.

For a sample report and details of how to join NelsonHall's Customer Experience Services Confidence Index, please contact us

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Published reports:

published reports related to within the CX Services by Industry program

  • TeleTech - CMS in High Tech

    Nov 23, 2015 | Vendor Analysis by Vicki Jenkins

    TeleTech is a U.S. based company with headquarters in Englewood, Colorado. It offers outsourced customer management services (CMS), contact center technology, and strategy consulting. It was founded in 1982 by its current CEO, Kenneth D. Tuchman.  [...]
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  • CSS Corporation - CMS in High Tech

    Nov 20, 2015 | Vendor Analysis by Vicki Jenkins

    CSS Corp is a private company headquartered in Chennai, India. Currently, it provides technical support for enterprise and consumer products, manages IT infrastructure, provides remote infrastructure support including mobility solutions and cloud enablement, and provides carrier network support.  [...]
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  • HGS - CMS in High Tech

    Nov 20, 2015 | Vendor Analysis by Vicki Jenkins

    HGS was initially formed as Ashok Leyland Information Technology (ALIT) in 1993, providing information technology services, and starting with one client and 25 employees. ALIT merged with Hinduja Finance Corporation (HFC) in 2000, to form HGS; at this time, HGS launched its BPO services. Between 2000 and 2004, it was listed on the NSE/BSE, and secu [...]
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  • Minacs - CMS in High Tech

    Nov 20, 2015 | Vendor Analysis by Vicki Jenkins

    The Minacs Group, Inc. (Minacs) is a privately-held business and technology outsourcing company with headquarters in Toronto (Oshawa), Canada. It provides outsourced customer care, marketing, finance and accounting, procurement and IT services. [...]
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  • Sutherland - CMS in High Tech

    Nov 20, 2015 | Vendor Analysis by Vicki Jenkins

    Sutherland Global Services (Sutherland) is a privately held firm headquartered in Rochester, New York. The company started operations in 1986 as a customer management services (CMS) provider. Across all industries it employs ~40k globally, and operates ~45 contact centers in 19 countries.  [...]
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