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HGS and Global Credit Card Provider - Transformational CMS
Sep 25, 2014 | Vendor Analysis by NelsonHall Analyst
NelsonHall's "HGS and Global Credit Card Provider - Transformational CMS" case study is an example of how transformational CMS was used to meet a client's increasingly stringent NPS targets. [...] - view this reportdownload abstract
Teleperformance (previously Aegis) and U.S. BFSI - Transformational CMS
Sep 25, 2014 | Vendor Analysis by NelsonHall Analyst
NelsonHall's "Teleperformance (previously Aegis) and U.S. BFSI - Transformational CMS" case study is an example of how transformational CMS was used to increase a client's NPS. [...] - view this reportdownload abstract
Teleperformance (previously Aegis) - Transformational CMS Services for a U.S. Healthcare Provider
Sep 24, 2014 | Vendor Analysis by NelsonHall Analyst
NelsonHall's "Teleperformance (previously Aegis): Transformational CMS Services for a U.S. Healthcare Provider" case study is an example of how transformational CMS was used to improve CSAT. [...] - view this reportdownload abstract
Firstsource - Social Media Services
Feb 07, 2014 | Vendor Analysis by NelsonHall Analyst
This NelsonHall vendor assessment analyzes Firstsources's offerings and capabilities with regards to social media services. [...] - view this reportdownload abstract
Firstsource - Customer management services
Feb 06, 2014 | Vendor Analysis by NelsonHall Analyst
This NelsonHall vendor assessment analyzes Firstsource's offerings and capabilities in customer management services and consists of 8 pages. [...] - view this reportdownload abstract
Wipro - Multi-Channel CMS
Jan 07, 2014 | Vendor Analysis by NelsonHall Analyst
During 2002/2003 Wipro initiated its BPO offerings capabilities with the acquisition of Spectramind. Since 2003 Wipro has experienced consistent double digit revenue growth from it BPO activity. [...] - view this reportdownload abstract
Sitel - Multi-Channel CMS
Jan 03, 2014 | Vendor Analysis by NelsonHall Analyst
SITEL was acquired by Onex subsidiary, ClientLogic, in 2007 for ~$450m, and the combined entity rebranded Sitel. Prior to this acquisition SITEL had 70 contact centers in 25 countries, with ~30k personnel. Since then, Sitel has expanded organically and now employs ~60k personnel in ~120 centers in 25 countries. The company is headquartered in Nashv [...] - view this reportdownload abstract
Sutherland Global Services - Multi-Channel CMS
Dec 20, 2013 | Vendor Analysis by NelsonHall Analyst
Sutherland developed its multi-channel capability in-house. This initially started in the early 90s, when white mail was used as a follow-up to voice interactions, for clients in the BFSI sector. In the mid-90s, a portion of these follow-ups were moved to email. Sutherland then introduced chat services in 2005. [...] - view this reportdownload abstract
Serco - Multi-Channel CMS
Oct 18, 2013 | Vendor Analysis by NelsonHall Analyst
This NelsonHall vendor assessment analyzes Serco's offerings and capabilities in regards to multi-channel CMS. Serco Global Services LLC (Serco) is a part of Serco Group PLC. Serco is a publicall held firm headquartered in Hook, North Hampshire in the United Kingdom. [...] - view this reportdownload abstract
Aegis - Social Media Services
Apr 19, 2013 | Vendor Analysis by NelsonHall Analyst
This NelsonHall vendor assessment analyzes Aegis offerings and capabilities in social media services. Aegis is one of a number of social media services companies analyzed in NelsonHall's comprehensive industry analysis programs. [...]