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Sutherland Global Services - Customer Management Services
Mar 01, 2016 | Vendor Analysis by Ivan Kotzev
Sutherland Global Services (Sutherland) is a privately held company headquartered in Rochester, New York. [...] - view this reportdownload abstract
transcosmos - Customer Management Services
Feb 29, 2016 | Vendor Analysis by Ivan Kotzev
transcosmos Inc. (transcosmos) is a public company which has traded on the Tokyo Stock Exchange since 1992, and is headquartered in Tokyo. The company was founded by Koki Okuda in 1966 under the name Maruei Keisan Center, as a data entry BPO. In 1985, it was incorporated under its current name. transcosmos provides CMS, business process outsourcing [...] - view this reportdownload abstract
Alorica - Customer Management Services
Feb 15, 2016 | Vendor Analysis by Ivan Kotzev
Alorica Inc (Alorica) is a privately held firm headquartered in Irvine, California. [...] - view this reportdownload abstract
Transcom - Customer Management Services
Feb 12, 2016 | Vendor Analysis by Ivan Kotzev
Transcom WorldWide AB (Transcom) is a public company which has been listed on NASDAQ OMX Stockholm since 2001. [...] - view this reportdownload abstract
Aegis - Customer Management Services
Jan 25, 2016 | Vendor Analysis by Ivan Kotzev
Aegis is a privately held outsourcing and technology services company headquartered in Mumbai, India. Aegis was founded in 1992 in the U.S., and since 2008 has been fully owned by Essar Group, a $35bn Indian multinational conglomerate. [...] - view this reportdownload abstract
CSS Corp - Customer Management Services
Jan 25, 2016 | Vendor Analysis by Ivan Kotzev
CSS Corp is a private company headquartered in Chennai, India. Founded as a software development company in 1996, four years later it evolved into a support organization with focus on the high tech sector. [...] - view this reportdownload abstract
Firstsource - WAHA Services
Feb 06, 2015 | Vendor Analysis by NelsonHall Analyst
Firstsource was founded in 2001 as ICICI Onesource and was re-branded to Firstsource in 2006. Firstsource has operations in North America, Europe, and Asia Pacific. [...] - view this reportdownload abstract
Sutherland - WAHA Services
Dec 19, 2014 | Vendor Analysis by NelsonHall Analyst
Sutherland first began offering WAHA in 2006, although it was not separately branded or pushed internally, nor did it have a dedicated program head. In December 2013, Frank Kelly was brought in from a competitor in order to head up Sutherland's WAHA business. Since then, Sutherland's WAHA service has been rebranded CloudSource, and has broken out a [...] - view this reportdownload abstract
Teleperformance - WAHA Services 2014
Dec 19, 2014 | Vendor Analysis by NelsonHall Analyst
Teleperformance started its WAHA practice in 2006; at this stage it shifted fifty top performing agents from its brick and mortar operations in Columbus and Salt Lake City to a work from home environment. Following this, Teleperformance began a dedicated WAHA hiring practice in order to target specific WAHA dedicated agents, and by mid 2009 its WAH [...] - view this reportdownload abstract
Sykes - WAHA Services
Dec 18, 2014 | Vendor Analysis by NelsonHall Analyst
Sykes initially entered the WAHA market in mid 2011 in an effort to provide flexible staffing to clients with volatile demand peaks. [...]