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Transforming Customer Management Services through Analytics
Oct 04, 2016 | Market Analysis by Ivan Kotzev
NelsonHall's market analysis of the role of analytics in customer management services consists of 68 pages. [...] - view this reportdownload abstract
Multi-Channel CMS - Delivering Digital Customer Experience
Mar 28, 2017 | Market Analysis by Ivan Kotzev
NelsonHall's market analysis of Multi-channel CMS - Delivering Digital Customer Experience consists of 70 pages. [...] - view this reportdownload abstract
Future of Digital Customer Service within GICs
Feb 13, 2018 | Market Analysis by John Willmott
NelsonHall’s “Future of Digital Customer Service within GICs” report is based on interviews with executives responsible for customer service operations within Global In-house Centers (GICs) in India. The purpose of this study is to assist organizations in understanding the requirements and expectations and visions of India base [...] - view this reportdownload abstract
The Future of Digital Customer Service within Indian Headquartered Companies
Feb 13, 2018 | Market Analysis by John Willmott
NelsonHall’s “Future of Digital Customer Service within Indian-headquartered companies” report is based on interviews with executives responsible for customer service operations within Indian-headquartered companies, with a strong presence in the Indian domestic market. The purpose of this study is to assist organizations in un [...] - view this reportdownload abstract
Digital Customer Experience Services: How India Can Lead the World
Feb 15, 2018 | Market Analysis by Ivan Kotzev
NelsonHall’s “Digital Customer Experience Services – How India Can Lead the World” report is based on interviews with CX Services providers and clients with delivery operations in India. This purpose of the study is to identify the client requirements and providers’ best practices to deliver CX services across the d [...] - view this reportdownload abstract
The Client Vision for Next Generation Customer Service
Feb 15, 2018 | Market Analysis by John Willmott
NelsonHall’s “The Client Vision for Next Generation Customer Service” report is based on interviews with executives with responsibility for customer service operations in the U.S., U.K., and Continental Europe, specifically addressing the customer service visions of executives in each of the energy and utilities, healthcare payer, [...] - view this reportdownload abstract
Digital CX Services
Jul 18, 2018 | Market Analysis by Ivan Kotzev
NelsonHall's market analysis of Digital CX Services consists of 110 pages. [...] - view this reportdownload abstract
Advances in Analytics BPS
Apr 01, 2019 | Market Analysis by Ivan Kotzev
NelsonHall's market analysis of the advances in analytics consists of 72 pages. [...] - view this reportdownload abstract
Cognitive Customer Experience Services
Dec 13, 2019 | Market Analysis by Ivan Kotzev
NelsonHall's market analysis of cognitive customer experience services industry and trends consist of 71 pages plus detailed appendices. [...] - view this reportdownload abstract
CX Operations Transformation
Mar 29, 2022 | Market Analysis by Ivan Kotzev
NelsonHall's market analysis of CX Operations Transformation consists of 92 pages. [...]