Ivan Kotzev
Ivan is NelsonHall's Customer Experience (CX) Services lead analyst, with global responsibility for CX Services research and client support.
Ivan is responsible for CX Services research globally. He covers CX Services research in the areas of transformation, delivery, and vertical capabilities. Ivan has been part of NelsonHall's analyst team since 2015, providing comprehensive and in-depth coverage of CX Services markets in the world. He assists both buy-side and vendor organizations in assessing opportunities and supplier capability across CX Services.
His current project is Content Transformation.
Prior to joining NelsonHall, Ivan worked for seven years in customer experience operations and project management for telecom, BPS, and new economy companies in Eastern Europe, U.S., and India. Ivan holds a BA in Journalism and Mass Communications from American University in Bulgaria and an MBA from Duke University, North Carolina. Currently residing in London with his family, Ivan enjoys city breaks, cinema, and wine tasting.
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Reports by Ivan Kotzev:
transcosmos - CX Services in Telecom and Media
Mar 24, 2020 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes transcosmos offerings and capabilities in CX Services in Telecom and Media. [...]view this reportdownload abstractAtento- Cognitive CX Services
Feb 05, 2020 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes Atento's offerings and capabilities in Cognitive CX Services. [...]view this reportdownload abstractHGS - Cognitive CX Services
Jan 27, 2020 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes HGS' offerings and capabilities in Cognitive CX Services. [...]view this reportdownload abstractTeleperformance - Cognitive CX Services
Jan 17, 2020 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes Teleperformance's offerings and capabilities in Cognitive CX Services. [...]view this reportdownload abstractSYKES- Cognitive CX Services
Jan 10, 2020 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes SYKES' offerings and capabilities in Cognitive CX Services. [...]view this reportdownload abstract
Latest tweets by Ivan Kotzev:
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Latest blog posts by Ivan Kotzev:
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Tech Mahindra Populii: Addressing AI Training Hypergrowth
Apr 05, 2024, by Ivan Kotzev -
ResultsCX Advances in Europe with Huntswood Acquisition
Mar 15, 2024, by Ivan Kotzev -
CX Services in 2024: Beyond GenAI
Jan 05, 2024, by Ivan Kotzev
Commented Tracking service articles:
Teleperformance Awarded CX Services Contract by Beko UK
Mar 11, 2024 | Contracts by Ivan Kotzev
Capita Awarded £220m CXS Contract Extension by German Telecom
Feb 28, 2024 | Contracts by Ivan Kotzev
Transcom Announces Q4 2023 Revenues Down 0.9% (Up 3.3% Organic) to €189.7m
Feb 22, 2024 | Financial Results by Ivan Kotzev
ResultsCX Acquires Huntswood to Expand U.K. CX Capabilities and Client Base
Feb 14, 2024 | Mergers and Acquisitions by Ivan Kotzev
Konecta Acquires Bespoke to Expand CX Services in UK
Feb 06, 2024 | Mergers and Acquisitions by Ivan Kotzev