Ivan Kotzev
Ivan is NelsonHall's Customer Experience (CX) Services lead analyst, with global responsibility for CX Services research and client support.
Ivan is responsible for CX Services research globally. He covers CX Services research in the areas of transformation, delivery, and vertical capabilities. Ivan has been part of NelsonHall's analyst team since 2015, providing comprehensive and in-depth coverage of CX Services markets in the world. He assists both buy-side and vendor organizations in assessing opportunities and supplier capability across CX Services.
His current project is Content Transformation.
Prior to joining NelsonHall, Ivan worked for seven years in customer experience operations and project management for telecom, BPS, and new economy companies in Eastern Europe, U.S., and India. Ivan holds a BA in Journalism and Mass Communications from American University in Bulgaria and an MBA from Duke University, North Carolina. Currently residing in London with his family, Ivan enjoys city breaks, cinema, and wine tasting.
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Contact Ivan Kotzev
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Reports by Ivan Kotzev:
Tech Mahindra - CX Services in Startups & Emerging Brands
Oct 25, 2022 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes Tech Mahindra's offerings and capabilities in CX services for startups and emerging brands [...]view this reportdownload abstractGlobal CX Services Market Forecast: 2022 - 2026
Oct 18, 2022 | Market Forecast by Ivan Kotzev
NelsonHall’s updated “CX Services Market Forecast: 2022-2026” consists of 96 pages. This report covers 5 of the main CX services service lines covered by NelsonHall, providing market forecasts and vendor revenue shares for each combination of service line and geography. [...]view this reportdownload abstractTaskUs - CX Services in Startups & Emerging Brands
Oct 17, 2022 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes TaskUs' offerings and capabilities in CX services for startups and emerging brands [...]view this reportdownload abstractMovate - CX Services in Startups & Emerging Brands
Oct 13, 2022 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes Movate's offerings and capabilities in CX services for startups and emerging brands [...]view this reportdownload abstractSitel - CX Services in Startups & Emerging Brands
Oct 03, 2022 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes Sitel Group's offerings and capabilities in CX services for startups and emerging brands [...]view this reportdownload abstract
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Latest blog posts by Ivan Kotzev:
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ArvatoConnect Focused on Results-Driven CX with Consumer Duty
Jul 03, 2024, by Ivan Kotzev -
Alorica’s Evolution from Services to Digital-First Play
Jun 25, 2024, by Ivan Kotzev -
Tech Mahindra Populii: Addressing AI Training Hypergrowth
Apr 05, 2024, by Ivan Kotzev
Commented Tracking service articles:
TELUS Digital Experience Announces Q2 2024 Revenues Down 2.2% (Down 2.2% in CC) to $652m
Aug 02, 2024 | Financial Results by Ivan Kotzev
Concentrix Announces Q1 FY24 Revenues Up 46.8% (Up 2.8% in CC) to $2,402.7m
Mar 26, 2024 | Financial Results by Ivan Kotzev
Teleperformance Awarded CX Services Contract by Beko UK
Mar 11, 2024 | Contracts by Ivan Kotzev
Capita Awarded £220m CXS Contract Extension by German Telecom
Feb 28, 2024 | Contracts by Ivan Kotzev
Transcom Announces Q4 2023 Revenues Down 0.9% (Up 3.3% Organic) to €189.7m
Feb 22, 2024 | Financial Results by Ivan Kotzev