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John Laherty

John is a Senior Research Analyst at NelsonHall. He is a member of the global IT Services research team with shared responsibility for IT Services research with Dominique Raviart, Eric Levine, and Mike Smart.

John assists both buy-side and vendor organizations in assessing opportunities and supplier capability in IT Services. John covers IT Services research in the areas of Digital Workplace, Cognitive IT Infrastructure, and Cloud Infrastructure Brokerage & Orchestration.

His current project is IT Infrastructure Transformation: Cognitive & Self-Healing

Prior to joining NelsonHall, John worked for over 24 years in the global IT Services/BPS industry, in a variety of Strategy and Strategic Marketing & Intelligence roles, across a number of sectors including Financial Services, Public, Utility, Telco, Retail, Manufacturing and Transport.

John spent many years at Vertex as Head of Business Intelligence with responsibility for supporting global strategic deals, and managing a competitive intelligence team. John also had responsibility for global Advisor & Analyst relations whilst at Vertex. More recently, John was a strategist at Hewlett-Packard Enterprise Services (HPES), responsible for the provision of strategic sales intelligence and consultancy on markets and competition for major IT Services deals across Europe. During his tenure at HPES, John supported winning bids with a TCV of more than $3bn. John has also headed up Advisor & Analyst relations across the U.K. for Tech Mahindra.

John holds an HNC in Marketing and is married to Hilary and has 2 daughters. Most of his spare time is spent on his daughters' hobbies of horse riding and competing. John's other main passion is Manchester United Football Club. He also likes going on long walks in the country with his pet Labrador. He lives in Bury, Lancashire, U.K.

Analyst Relations professionals can visit the NelsonHall AR Portal to learn more about our upcoming projects.

Contact John Laherty

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    Latest blog posts by John Laherty:

    • Compucom Launches Full Lifecycle Observability Framework

      Nov 28, 2024, by John Laherty

        Compucom provides end-to-end digital workplace services for large and mid-size businesses, supporting 9m devices and handling 8m service desk contacts annually. Key capabilities include managed services, IT support, technology sourcing solutions, projects, and professional services. [...]

    • NTT DATA Enabling Digital Workplace Innovation

      Nov 07, 2024, by John Laherty

        In a recent NelsonHall blog, we looked at the key themes and investments being made across digital workplace services. The overarching themes were employee experience, AI-enabled digital support services, sustainability, and digital re-skilling (read more here). For this blog, we spoke[...]

    • T-Systems Focuses on Cloud Transformation, Sovereignty, and AI

      Oct 01, 2024, by John Laherty

        NelsonHall recently attended T-Systems’ Digital X 24 event in Cologne, the flagship event of its parent company, Deutsche Telekom. T-Systems provided an overview of its key portfolio focus areas across the cloud, including sovereignty, digital solutions, AI, including GenAI, and [...]

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