Mike Smart
Mike is a Senior Analyst and Operations Officer at NelsonHall. His main research focus is on digital transformation technologies, including RPA, blockchain, IoT, artificial intelligence, cognitive, and machine learning.
He is a also member of the global IT Services research team with shared responsibility for IT Services research with Dominique Raviart, David McIntire, and John Laherty. In addition, Mike has specialist knowledge in Managed Security Services (MSS), having delivered several major global MSS projects for NelsonHall.
His current project is Cyber Resiliency.
Highly regarded for his analytical talents, Mike leads data modeling and analytics initiatives in support of NelsonHall's ITS and BPS market forecasts and market surveys. He was responsible for transforming NelsonHall's extensive global market forecast engine, including the introduction of NelsonHall's unique interactive Self-Forecasting Tool. Mike also tracks and regularly reports on developments within IT infrastructure services firms.
As Operations Officer, Mike is responsible for day-to-day operations, including overseeing the development of NelsonHall's IT systems and processes.
Mike joined NelsonHall in 2012 with six years' experience in direct to consumer sales and operational management within a global organization. Mike holds a 1st Class Honors BSc in Mathematics from Heriot Watt University. When not working, Mike enjoys running, kayaking and cinema.
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Contact Mike Smart
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Reports by Mike Smart:
Global BPS Market Forecast: 2019 - 2023
Jan 23, 2020 | Market Forecast by Mike Smart
NelsonHall’s updated “BPS Market Forecast: 2019-2023” consists of 295 pages. This report covers 34 of the main business process services (BPS) service lines covered by NelsonHall, providing market forecasts and vendor revenue shares for each combination of service line and geography. [...]view this reportdownload abstractIntelligent Automation Platforms
Aug 19, 2019 | Market Analysis by Mike Smart
NelsonHall's market analysis of Intelligent Automation Platforms consists of 58 pages. [...]view this reportdownload abstractLoop AI Labs- Intelligent Automation Platforms
Aug 14, 2019 | Vendor Analysis by Mike Smart
This NelsonHall vendor assessment analyzes Loop AI Labs' offerings and capabilities in Intelligent Automation Platforms. [...]view this reportdownload abstractAutomation Anywhere- Intelligent Automation Platforms
Aug 12, 2019 | Vendor Analysis by Mike Smart
Automation Anywhere is positioning itself as "the only provider of a 'complete Digital Workforce platform' that goes beyond RPA to deliver true intelligent automation with RPA, AI, analytics and an automation marketplace for bots and Digital Workers - all delivered in a single platform." [...]view this reportdownload abstractDatamatics - Intelligent Automation Platforms
Aug 06, 2019 | Vendor Analysis by Mike Smart
While Datamatics has been using RPA internally for some time under the moniker ‘Robokey’, in 2008-09, it repackaged this offering under the TruBot brand. The launch of the TruBot solution followed a 2011 launch of its DataLabs R&D and incubation hub with a focus on AI and cognitive, machine learning, RPA, IoT, VR and AR, and the Blo [...]view this reportdownload abstract
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Latest blog posts by Mike Smart:
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Harnessing Process Mining Data to Transform the NHS
Jul 22, 2024, by Mike SmartIn the U.K., the efficiency of the NHS, and particularly the reduction of waiting lists, continues to be a hot political topic. While promises of cash injections are met with skepticism, a recent event in London showcased how data-driven insights could help improve the NHS’ opera[...]
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UiPath Launches Autopilot for Enhanced Bot Generation & Management
Oct 23, 2023, by Mike SmartNelsonHall recently attended UiPath’s Forward VI event in Las Vegas, at which the company launched its Autopilot capabilities. While the company launched Autopilot across all its platform components, including Studio, Assistant, Apps, mining, and Test Manager, this blog focuses o[...]
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Automation Anywhere Looks to Generative AI to Accelerate Automation
Jun 20, 2023, by Mike SmartAutomation Anywhere recently announced new capabilities for its platform powered by generative AI: Automation Co-Pilot for Business Users and for Automators, plus Document Automation. Here I take a look at these new capabilities and how they compare with those of other providers, and c[...]
Commented Tracking service articles:
Nintex Acquires Kryon for RPA and Process Understanding Capabilities
Feb 15, 2022 | Mergers and Acquisitions by Mike Smart
Automation Anywhere Acquires FortressIQ to Expand Process Discovery and Mining Capabilities
Dec 23, 2021 | Mergers and Acquisitions by Mike Smart
Automation Anywhere Launches Process Discovery Solution
Feb 19, 2020 | New Offerings by Mike Smart
Accenture to Acquire Symantec's Cybersecurity Services Business from Broadcom
Jan 07, 2020 | Mergers and Acquisitions by Mike Smart
Infosys Introduces Cyber Next Platform-Based Offerings
Nov 26, 2019 | New Offerings by Mike Smart