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Meet the NelsonHall Team

Mike Smart

Mike is a Senior Analyst and Operations Officer at NelsonHall. His main research focus is on digital transformation technologies, including RPA, blockchain, IoT, artificial intelligence, cognitive, and machine learning.

He is a also member of the global IT Services research team with shared responsibility for IT Services research with Dominique Raviart, David McIntire, and John Laherty. In addition, Mike has specialist knowledge in Managed Security Services (MSS), having delivered several major global MSS projects for NelsonHall.

His current project is Cyber Resiliency.

Highly regarded for his analytical talents, Mike leads data modeling and analytics initiatives in support of NelsonHall's ITS and BPS market forecasts and market surveys. He was responsible for transforming NelsonHall's extensive global market forecast engine, including the introduction of NelsonHall's unique interactive Self-Forecasting Tool. Mike also tracks and regularly reports on developments within IT infrastructure services firms.

As Operations Officer, Mike is responsible for day-to-day operations, including overseeing the development of NelsonHall's IT systems and processes.

Mike joined NelsonHall in 2012 with six years' experience in direct to consumer sales and operational management within a global organization. Mike holds a 1st Class Honors BSc in Mathematics from Heriot Watt University. When not working, Mike enjoys running, kayaking and cinema.

Analyst Relations professionals can visit the NelsonHall AR Portal to learn more about our upcoming projects.

Contact Mike Smart

Only NelsonHall clients have access to our analysts and advisors for their expert advice and opinion. To find out more about how NelsonHall's analysts and sourcing advisors can assist you with your strategy and engagements, please contact our sales department here.

Reports by Mike Smart:

  • IPsoft - Intelligent Automation Platforms

    Aug 05, 2019 | Vendor Analysis by Mike Smart

    IPsoft's primary offerings include: 1Desk: positioned as an "autonomic backbone," combining autonomic (IPcenter) and cognitive (Amelia) technology and Robotic Process Automation (1RPA) into a unified platform and the company's current flagship product Amelia: its customer- and employee-facing cognitive agent IPcenter: it [...]
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  • Blue Prism - Intelligent Automation Platforms

    Jul 29, 2019 | Vendor Analysis by Mike Smart

    Blue Prism adopted the theme “Connected RPA – Powering the Connected Entrepreneur Enterprise” at its recent Blue Prism World conferences, the key components of connected-RPA being the Blue Prism connected-RPA platform, Blue Prism Digital Exchange, Blue Prism Skills, and Blue Prism Communities. Overall, Blue Prism is positioning [...]
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  • UiPath - Intelligent Automation Platforms

    Jul 29, 2019 | Vendor Analysis by Mike Smart

    UiPath focuses exclusively on enterprise-scale organizations of $1bn in revenue and up. Currently, 80% of its clients fit this description, with the remainder being in the next revenue category down ($500m and up). UiPath estimates that its penetration of the Fortune Global 500 is 60% overall, and 35% in the U.S. and U.K., 40% in France, 50% in Ger [...]
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  • Antworks- Intelligent Automation Platforms

    Jul 25, 2019 | Vendor Analysis by Mike Smart

    AntWorks’ strategy is based on developing a full stack integrated automation platform, built for modular consumption, and the company’s focus in 2019 is on: BOT productivity, defined as data curation plus intelligent RPA Verticalization. In particular, AntWorks is trying to dispel the idea that Intelligent Automation needs [...]
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  • Jacada - Intelligent Automation Platforms

    Jul 04, 2019 | Vendor Analysis by Mike Smart

    The company welcomed Yochai Rozenblat as its new CEO in November 2017, replacing Guy Yair. Rozenblat (ex-Ctera, ex-NICE, ex-Amdocs) brought in a sweeping new vision of the company's role in the contact center, culminating in a fundamental reorganization of Jacada's product line and go-to-market strategy during 2018. [...]
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    Latest blog posts by Mike Smart:

    • Harnessing Process Mining Data to Transform the NHS

      Jul 22, 2024, by Mike Smart

        In the U.K., the efficiency of the NHS, and particularly the reduction of waiting lists, continues to be a hot political topic. While promises of cash injections are met with skepticism, a recent event in London showcased how data-driven insights could help improve the NHS’ opera[...]

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    • UiPath Launches Autopilot for Enhanced Bot Generation & Management

      Oct 23, 2023, by Mike Smart

        NelsonHall recently attended UiPath’s Forward VI event in Las Vegas, at which the company launched its Autopilot capabilities. While the company launched Autopilot across all its platform components, including Studio, Assistant, Apps, mining, and Test Manager, this blog focuses o[...]

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    • Automation Anywhere Looks to Generative AI to Accelerate Automation

      Jun 20, 2023, by Mike Smart

        Automation Anywhere recently announced new capabilities for its platform powered by generative AI: Automation Co-Pilot for Business Users and for Automators, plus Document Automation. Here I take a look at these new capabilities and how they compare with those of other providers, and c[...]

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