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Meet the NelsonHall Team

Mike Smart

Mike is a Senior Analyst and Operations Officer at NelsonHall. His main research focus is on digital transformation technologies, including RPA, blockchain, IoT, artificial intelligence, cognitive, and machine learning.

He is a also member of the global IT Services research team with shared responsibility for IT Services research with Dominique Raviart, David McIntire, and John Laherty. In addition, Mike has specialist knowledge in Managed Security Services (MSS), having delivered several major global MSS projects for NelsonHall.

His current project is Cyber Resiliency.

Highly regarded for his analytical talents, Mike leads data modeling and analytics initiatives in support of NelsonHall's ITS and BPS market forecasts and market surveys. He was responsible for transforming NelsonHall's extensive global market forecast engine, including the introduction of NelsonHall's unique interactive Self-Forecasting Tool. Mike also tracks and regularly reports on developments within IT infrastructure services firms.

As Operations Officer, Mike is responsible for day-to-day operations, including overseeing the development of NelsonHall's IT systems and processes.

Mike joined NelsonHall in 2012 with six years' experience in direct to consumer sales and operational management within a global organization. Mike holds a 1st Class Honors BSc in Mathematics from Heriot Watt University. When not working, Mike enjoys running, kayaking and cinema.

Analyst Relations professionals can visit the NelsonHall AR Portal to learn more about our upcoming projects.

Contact Mike Smart

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Reports by Mike Smart:

  • IBM - Cyber Resiliency

    May 22, 2019 | Vendor Analysis by Mike Smart

    IBM organizes its cybersecurity services portfolio around seven key competencies: security strategy, risk, and compliance; security intelligence and operations; X-Force Red offensive security; X-Force Incident Response and Intelligence Services (IRIS); Identity and Access Management (IAM); data and access security; and Infrastructure and endpoint s [...]
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  • TCS - Cyber Resiliency

    May 22, 2019 | Vendor Analysis by Mike Smart

    This NelsonHall vendor assessment analyzes TCS’ offerings and capabilities in cyber resiliency. TCS has organized its Cyber Security Practice around: Cyber advisory services Cyber implementation services Cyber managed services Platform security as a service including SIEM and VM aaS; managed detection and response; cyber intell [...]
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  • Accenture - Cyber Resiliency

    May 21, 2019 | Vendor Analysis by Mike Smart

    This NelsonHall vendor assessment analyzes Accenture’s offerings and capabilities in cyber resiliency. Accenture provides end-to-end services to build the clients resiliency, with its services spanning strategy and risk, cyber defense, digital identity, application security, and managed security. [...]
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  • Deloitte- Cyber Resiliency

    May 21, 2019 | Vendor Analysis by Mike Smart

    This NelsonHall vendor assessment analyzes Deloitte’s offerings and capabilities in cyber resiliency. Deloitte divides its cyber resiliency services into four domains: Cyber Strategy with services including roadmap and architecture design; risk management; and training, education and awareness Cyber Secure which provide traditional [...]
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  • DXC Technology - Cyber Resiliency

    May 21, 2019 | Vendor Analysis by Mike Smart

    DXC’s security services provide an end to end security offering from advisory to architecture, implementation, and management. DXC’s approach is to protect, detect, and secure clients operations throughout digital transformations.   [...]
    view this reportdownload abstract

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    Latest blog posts by Mike Smart:

    • Harnessing Process Mining Data to Transform the NHS

      Jul 22, 2024, by Mike Smart

        In the U.K., the efficiency of the NHS, and particularly the reduction of waiting lists, continues to be a hot political topic. While promises of cash injections are met with skepticism, a recent event in London showcased how data-driven insights could help improve the NHS’ opera[...]

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    • UiPath Launches Autopilot for Enhanced Bot Generation & Management

      Oct 23, 2023, by Mike Smart

        NelsonHall recently attended UiPath’s Forward VI event in Las Vegas, at which the company launched its Autopilot capabilities. While the company launched Autopilot across all its platform components, including Studio, Assistant, Apps, mining, and Test Manager, this blog focuses o[...]

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    • Automation Anywhere Looks to Generative AI to Accelerate Automation

      Jun 20, 2023, by Mike Smart

        Automation Anywhere recently announced new capabilities for its platform powered by generative AI: Automation Co-Pilot for Business Users and for Automators, plus Document Automation. Here I take a look at these new capabilities and how they compare with those of other providers, and c[...]

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