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Meet the NelsonHall Team

Mike Smart

Mike Smart is a Senior Analyst and member of the IT Services team focusing on digital transformation technologies and services.

Mike specializes in key technologies such as RPA, ML, AI, and GenAI. In addition, he has specialist knowledge in cyber resiliency services.

Highly regarded for his analytical talents, Mike also leads data modelling and analytics initiatives in support of NelsonHall's ITS and BPS market forecasts and market surveys. He was responsible for transforming NelsonHall's extensive global market forecast engine, including the introduction of NelsonHall's unique interactive Self-Forecasting Tool. Mike also launched NelsonHall's NEAT tool and has project managed the launch of the new NelsonHall website.

Mike joined NelsonHall in 2012 with six years' experience in direct-to-consumer sales and operational management within a global organization. Mike holds a First Class BSc (Hons.) in Mathematics from Heriot Watt University.

When he's not working, Mike enjoys running, and he completed his third marathon at London 2025.

Contact Mike Smart

Only NelsonHall clients have access to our analysts and advisors for their expert advice and opinion. To find out more about how NelsonHall's analysts and sourcing advisors can assist you with your strategy and engagements, please contact our sales department here.

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    Latest blog posts by Mike Smart:

    • Genpact’s Client Zero Aims to Reshape Enterprise Ops with AI

      Jul 08, 2025, by Mike Smart

        In this blog, I examine Genpact’s Client Zero, an initiative in which the company is using itself as a testing ground to prove that AI can reshape enterprise operations for scale, efficiency, and employee experience – rather than simply advising on AI-led transformation. Th[...]

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    • U.K. Government AI Opportunities Action Plan Highlights

      Jan 23, 2025, by Mike Smart

        The U.K. government has just released its AI Opportunities Action Plan and response, which includes 50 recommendations to boost the use of AI. Watch the video for extended highlights, but here’s a brief summary: Adopting AI talent Universities will work with industry to cre[...]

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    • Harnessing Process Mining Data to Transform the NHS

      Jul 22, 2024, by Mike Smart

        In the U.K., the efficiency of the NHS, and particularly the reduction of waiting lists, continues to be a hot political topic. While promises of cash injections are met with skepticism, a recent event in London showcased how data-driven insights could help improve the NHS’ opera[...]

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