Mike Smart
Mike Smart is a Senior Analyst and member of the IT Services team focusing on digital transformation technologies and services.
Mike specializes in key technologies such as RPA, ML, AI, and GenAI. In addition, he has specialist knowledge in cyber resiliency services.
Highly regarded for his analytical talents, Mike also leads data modelling and analytics initiatives in support of NelsonHall's ITS and BPS market forecasts and market surveys. He was responsible for transforming NelsonHall's extensive global market forecast engine, including the introduction of NelsonHall's unique interactive Self-Forecasting Tool. Mike also launched NelsonHall's NEAT tool and has project managed the launch of the new NelsonHall website.
Mike joined NelsonHall in 2012 with six years' experience in direct-to-consumer sales and operational management within a global organization. Mike holds a First Class BSc (Hons.) in Mathematics from Heriot Watt University.
When he's not working, Mike enjoys running, and he completed his third marathon at London 2025.
Contact Mike Smart
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Reports by Mike Smart:
Blue Prism - Intelligent Automation Platforms
Jul 29, 2019 | Vendor Analysis by Mike Smart
Blue Prism adopted the theme “Connected RPA – Powering the Connected Entrepreneur Enterprise” at its recent Blue Prism World conferences, the key components of connected-RPA being the Blue Prism connected-RPA platform, Blue Prism Digital Exchange, Blue Prism Skills, and Blue Prism Communities. Overall, Blue Prism is positioning [...]view this reportdownload abstractUiPath - Intelligent Automation Platforms
Jul 29, 2019 | Vendor Analysis by Mike Smart
UiPath focuses exclusively on enterprise-scale organizations of $1bn in revenue and up. Currently, 80% of its clients fit this description, with the remainder being in the next revenue category down ($500m and up). UiPath estimates that its penetration of the Fortune Global 500 is 60% overall, and 35% in the U.S. and U.K., 40% in France, 50% in Ger [...]view this reportdownload abstractAntworks- Intelligent Automation Platforms
Jul 25, 2019 | Vendor Analysis by Mike Smart
AntWorks’ strategy is based on developing a full stack integrated automation platform, built for modular consumption, and the company’s focus in 2019 is on: BOT productivity, defined as data curation plus intelligent RPA Verticalization. In particular, AntWorks is trying to dispel the idea that Intelligent Automation needs [...]view this reportdownload abstractJacada - Intelligent Automation Platforms
Jul 04, 2019 | Vendor Analysis by Mike Smart
The company welcomed Yochai Rozenblat as its new CEO in November 2017, replacing Guy Yair. Rozenblat (ex-Ctera, ex-NICE, ex-Amdocs) brought in a sweeping new vision of the company's role in the contact center, culminating in a fundamental reorganization of Jacada's product line and go-to-market strategy during 2018. [...]view this reportdownload abstractKryon - Intelligent Automation Platforms
Jun 19, 2019 | Vendor Analysis by Mike Smart
Kryon Systems (Kryon) launched its hybrid-automation platform in 2012. The company has over 50,000 robots in use today worldwide. [...]view this reportdownload abstract
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Genpact’s Client Zero Aims to Reshape Enterprise Ops with AI
Jul 08, 2025, by Mike SmartIn this blog, I examine Genpact’s Client Zero, an initiative in which the company is using itself as a testing ground to prove that AI can reshape enterprise operations for scale, efficiency, and employee experience – rather than simply advising on AI-led transformation. Th[...]
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U.K. Government AI Opportunities Action Plan Highlights
Jan 23, 2025, by Mike SmartThe U.K. government has just released its AI Opportunities Action Plan and response, which includes 50 recommendations to boost the use of AI. Watch the video for extended highlights, but here’s a brief summary: Adopting AI talent Universities will work with industry to cre[...]
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Harnessing Process Mining Data to Transform the NHS
Jul 22, 2024, by Mike SmartIn the U.K., the efficiency of the NHS, and particularly the reduction of waiting lists, continues to be a hot political topic. While promises of cash injections are met with skepticism, a recent event in London showcased how data-driven insights could help improve the NHS’ opera[...]
Commented Tracking service articles:
Nintex Acquires Kryon for RPA and Process Understanding Capabilities
Feb 15, 2022 | Mergers and Acquisitions by Mike Smart
Automation Anywhere Acquires FortressIQ to Expand Process Discovery and Mining Capabilities
Dec 23, 2021 | Mergers and Acquisitions by Mike Smart
Splunk to Acquire Flowmill to Expand Connectivity to Additional Cloud & Infrastructure Data
Nov 24, 2020 | Mergers and Acquisitions by Mike Smart
TIBCO Acquires Information Builders to Strengthen Analytics Capabilities
Oct 22, 2020 | Mergers and Acquisitions by Mike Smart
Celonis Acquires Integromat for its Automation Platform
Oct 14, 2020 | Mergers and Acquisitions by Mike Smart