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Meet the NelsonHall Team

Mike Smart

Mike Smart is a Senior Analyst and member of the IT Services team focusing on digital transformation technologies and services.

Mike specializes in key technologies such as RPA, ML, AI, and GenAI. In addition, he has specialist knowledge in cyber resiliency services.

Highly regarded for his analytical talents, Mike also leads data modelling and analytics initiatives in support of NelsonHall's ITS and BPS market forecasts and market surveys. He was responsible for transforming NelsonHall's extensive global market forecast engine, including the introduction of NelsonHall's unique interactive Self-Forecasting Tool. Mike also launched NelsonHall's NEAT tool and has project managed the launch of the new NelsonHall website.

Mike joined NelsonHall in 2012 with six years' experience in direct-to-consumer sales and operational management within a global organization. Mike holds a First Class BSc (Hons.) in Mathematics from Heriot Watt University.

When he's not working, Mike enjoys running, and he completed his third marathon at London 2025.

Contact Mike Smart

Only NelsonHall clients have access to our analysts and advisors for their expert advice and opinion. To find out more about how NelsonHall's analysts and sourcing advisors can assist you with your strategy and engagements, please contact our sales department here.

Reports by Mike Smart:

  • Kofax - Intelligent Automation Platforms

    Jun 03, 2019 | Vendor Analysis by Mike Smart

    Since 2018, Kofax has reorganized its product portfolio to present a more integrated offering to the marketplace. The company now markets five core capabilities: analytics, process orchestration, RPA, cognitive document capture, and mobile engagement. For the purposes of this analysis, only the automation and capture components of this portfolio wi [...]
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  • EY- Cyber Resiliency

    May 30, 2019 | Vendor Analysis by Mike Smart

    EY organizes its cybersecurity services portfolio around consulting and implementation and managed security services. [...]
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  • Cyber Resiliency

    May 23, 2019 | Market Analysis by Mike Smart

    NelsonHall’s market analysis of the cyber resiliency services market consists of 54 pages. The report focuses on cybersecurity as a business-critical requirement to safeguard operations and IP. The report assesses what organizations can do to protect themselves, exploring current and emerging vendor capabilities in: Security c [...]
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  • IBM - Cyber Resiliency

    May 22, 2019 | Vendor Analysis by Mike Smart

    IBM organizes its cybersecurity services portfolio around seven key competencies: security strategy, risk, and compliance; security intelligence and operations; X-Force Red offensive security; X-Force Incident Response and Intelligence Services (IRIS); Identity and Access Management (IAM); data and access security; and Infrastructure and endpoint s [...]
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  • TCS - Cyber Resiliency

    May 22, 2019 | Vendor Analysis by Mike Smart

    This NelsonHall vendor assessment analyzes TCS’ offerings and capabilities in cyber resiliency. TCS has organized its Cyber Security Practice around: Cyber advisory services Cyber implementation services Cyber managed services Platform security as a service including SIEM and VM aaS; managed detection and response; cyber intell [...]
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    Latest blog posts by Mike Smart:

    • Genpact’s Client Zero Aims to Reshape Enterprise Ops with AI

      Jul 08, 2025, by Mike Smart

        In this blog, I examine Genpact’s Client Zero, an initiative in which the company is using itself as a testing ground to prove that AI can reshape enterprise operations for scale, efficiency, and employee experience – rather than simply advising on AI-led transformation. Th[...]

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    • U.K. Government AI Opportunities Action Plan Highlights

      Jan 23, 2025, by Mike Smart

        The U.K. government has just released its AI Opportunities Action Plan and response, which includes 50 recommendations to boost the use of AI. Watch the video for extended highlights, but here’s a brief summary: Adopting AI talent Universities will work with industry to cre[...]

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    • Harnessing Process Mining Data to Transform the NHS

      Jul 22, 2024, by Mike Smart

        In the U.K., the efficiency of the NHS, and particularly the reduction of waiting lists, continues to be a hot political topic. While promises of cash injections are met with skepticism, a recent event in London showcased how data-driven insights could help improve the NHS’ opera[...]

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