Mike Smart
Mike Smart is a Senior Analyst and member of the IT Services team focusing on digital transformation technologies and services.
Mike specializes in key technologies such as RPA, ML, AI, and GenAI. In addition, he has specialist knowledge in cyber resiliency services.
Highly regarded for his analytical talents, Mike also leads data modelling and analytics initiatives in support of NelsonHall's ITS and BPS market forecasts and market surveys. He was responsible for transforming NelsonHall's extensive global market forecast engine, including the introduction of NelsonHall's unique interactive Self-Forecasting Tool. Mike also launched NelsonHall's NEAT tool and has project managed the launch of the new NelsonHall website.
Mike joined NelsonHall in 2012 with six years' experience in direct-to-consumer sales and operational management within a global organization. Mike holds a First Class BSc (Hons.) in Mathematics from Heriot Watt University.
When he's not working, Mike enjoys running, and he completed his third marathon at London 2025.
Contact Mike Smart
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Reports by Mike Smart:
Jacada - Intelligent Automation Platforms
Jul 04, 2019 | Vendor Analysis by Mike Smart
The company welcomed Yochai Rozenblat as its new CEO in November 2017, replacing Guy Yair. Rozenblat (ex-Ctera, ex-NICE, ex-Amdocs) brought in a sweeping new vision of the company's role in the contact center, culminating in a fundamental reorganization of Jacada's product line and go-to-market strategy during 2018. [...]view this reportdownload abstractKryon - Intelligent Automation Platforms
Jun 19, 2019 | Vendor Analysis by Mike Smart
Kryon Systems (Kryon) launched its hybrid-automation platform in 2012. The company has over 50,000 robots in use today worldwide. [...]view this reportdownload abstractKofax - Intelligent Automation Platforms
Jun 03, 2019 | Vendor Analysis by Mike Smart
Since 2018, Kofax has reorganized its product portfolio to present a more integrated offering to the marketplace. The company now markets five core capabilities: analytics, process orchestration, RPA, cognitive document capture, and mobile engagement. For the purposes of this analysis, only the automation and capture components of this portfolio wi [...]view this reportdownload abstractEY- Cyber Resiliency
May 30, 2019 | Vendor Analysis by Mike Smart
EY organizes its cybersecurity services portfolio around consulting and implementation and managed security services. [...]view this reportdownload abstractCyber Resiliency
May 23, 2019 | Market Analysis by Mike Smart
NelsonHall’s market analysis of the cyber resiliency services market consists of 54 pages. The report focuses on cybersecurity as a business-critical requirement to safeguard operations and IP. The report assesses what organizations can do to protect themselves, exploring current and emerging vendor capabilities in: Security c [...]view this reportdownload abstract
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Latest blog posts by Mike Smart:
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UiPath Demonstrates Resilient Agentic Automation of End-to-End Processes
Oct 03, 2025, by Mike SmartUiPath’s FUSION 2025 event marked a pivot for the company to agentic automation. Formerly known as Forward, the event has been rebranded FUSION to underscore UiPath’s vision for integration — the fusion of agents, robots, and humans, all orchestrated in a single uni[...]
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Genpact’s Client Zero Aims to Reshape Enterprise Ops with AI
Jul 08, 2025, by Mike SmartIn this blog, I examine Genpact’s Client Zero, an initiative in which the company is using itself as a testing ground to prove that AI can reshape enterprise operations for scale, efficiency, and employee experience – rather than simply advising on AI-led transformation. Th[...]
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U.K. Government AI Opportunities Action Plan Highlights
Jan 23, 2025, by Mike SmartThe U.K. government has just released its AI Opportunities Action Plan and response, which includes 50 recommendations to boost the use of AI. Watch the video for extended highlights, but here’s a brief summary: Adopting AI talent Universities will work with industry to cre[...]
Commented Tracking service articles:
TCS Awarded ADM Contract by Unnamed U.K. Supermarket Chain
Jul 10, 2025 | Contracts by Mike Smart
TCS Awarded Application Modernization Contract by Virgin Atlantic
Jul 10, 2025 | Contracts by Mike Smart
Nintex Acquires Kryon for RPA and Process Understanding Capabilities
Feb 15, 2022 | Mergers and Acquisitions by Mike Smart
Automation Anywhere Acquires FortressIQ to Expand Process Discovery and Mining Capabilities
Dec 23, 2021 | Mergers and Acquisitions by Mike Smart
Splunk to Acquire Flowmill to Expand Connectivity to Additional Cloud & Infrastructure Data
Nov 24, 2020 | Mergers and Acquisitions by Mike Smart