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Meet the NelsonHall Team

Mike Smart

Mike is a Senior Analyst and Operations Officer at NelsonHall. His main research focus is on digital transformation technologies, including RPA, blockchain, IoT, artificial intelligence, cognitive, and machine learning.

He is a also member of the global IT Services research team with shared responsibility for IT Services research with Dominique Raviart, David McIntire, and John Laherty. In addition, Mike has specialist knowledge in Managed Security Services (MSS), having delivered several major global MSS projects for NelsonHall.

His current project is Cyber Resiliency.

Highly regarded for his analytical talents, Mike leads data modeling and analytics initiatives in support of NelsonHall's ITS and BPS market forecasts and market surveys. He was responsible for transforming NelsonHall's extensive global market forecast engine, including the introduction of NelsonHall's unique interactive Self-Forecasting Tool. Mike also tracks and regularly reports on developments within IT infrastructure services firms.

As Operations Officer, Mike is responsible for day-to-day operations, including overseeing the development of NelsonHall's IT systems and processes.

Mike joined NelsonHall in 2012 with six years' experience in direct to consumer sales and operational management within a global organization. Mike holds a 1st Class Honors BSc in Mathematics from Heriot Watt University. When not working, Mike enjoys running, kayaking and cinema.

Analyst Relations professionals can visit the NelsonHall AR Portal to learn more about our upcoming projects.

Contact Mike Smart

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Reports by Mike Smart:

  • Atos - Cyber Resiliency

    May 08, 2019 | Vendor Analysis by Mike Smart

    Atos organizes its security services offerings span: Cybersecurity consulting, for which Atos aims to enhance the compliance, governance, and protection of its clients Cybersecurity integration to implement secure architectures and supporting tools Managed security services, including Computer Emergency Response Team (CERT) services, and [...]
    view this reportdownload abstract

  • Capgemini - Cyber Resiliency

    May 08, 2019 | Vendor Analysis by Mike Smart

    This NelsonHall vendor assessment analyzes Capgemini’s offerings and capabilities in cyber resiliency. Capgemini offers a range of cybersecurity services including: Define Services: strategic consulting, assessment and program execution Protection services: point security solutions, offered on a managed services basis Monitoring [...]
    view this reportdownload abstract

  • Redwood Software - Intelligent Automation Platforms

    May 07, 2019 | Vendor Analysis by Mike Smart

    Redwood Software is a process automation company that delivers flexible and managed software solutions to eliminate manual tasks, unleash human potential, and drive business success. More than 3,000 customers worldwide use Redwood products to automate their mission-critical business and IT processes. The company was founded in the Netherlands in 19 [...]
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  • Softomotive - Intelligent Automation Platforms

    May 07, 2019 | Vendor Analysis by Mike Smart

    Softomotive was founded in 2005 and WinAutomation, the desktop version, was launched in 2008, with ProcessRobot, the Enterprise RPA platform following in 2015. The company had 1,000 clients by 2009, and in 2011 launched its first reseller partnership program. In 2012, the company added professional deployment and integration services. Softomo [...]
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  • DXC- Quarterly Update

    Aug 10, 2018 | Quarterly Update by Mike Smart

    NelsonHall’s Quarterly Update on DXC provides a snapshot of developments at DXC in the last quarter. [...]
    view this reportdownload abstract

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    Latest blog posts by Mike Smart:

    • U.K. Government AI Opportunities Action Plan Highlights

      Jan 23, 2025, by Mike Smart

        The U.K. government has just released its AI Opportunities Action Plan and response, which includes 50 recommendations to boost the use of AI. Watch the video for extended highlights, but here’s a brief summary: Adopting AI talent Universities will work with industry to cre[...]

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    • Harnessing Process Mining Data to Transform the NHS

      Jul 22, 2024, by Mike Smart

        In the U.K., the efficiency of the NHS, and particularly the reduction of waiting lists, continues to be a hot political topic. While promises of cash injections are met with skepticism, a recent event in London showcased how data-driven insights could help improve the NHS’ opera[...]

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    • UiPath Launches Autopilot for Enhanced Bot Generation & Management

      Oct 23, 2023, by Mike Smart

        NelsonHall recently attended UiPath’s Forward VI event in Las Vegas, at which the company launched its Autopilot capabilities. While the company launched Autopilot across all its platform components, including Studio, Assistant, Apps, mining, and Test Manager, this blog focuses o[...]

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