Mike Smart
Mike Smart is a Senior Analyst and member of the IT Services team focusing on digital transformation technologies and services.
Mike specializes in key technologies such as RPA, ML, AI, and GenAI. In addition, he has specialist knowledge in cyber resiliency services.
Highly regarded for his analytical talents, Mike also leads data modelling and analytics initiatives in support of NelsonHall's ITS and BPS market forecasts and market surveys. He was responsible for transforming NelsonHall's extensive global market forecast engine, including the introduction of NelsonHall's unique interactive Self-Forecasting Tool. Mike also launched NelsonHall's NEAT tool and has project managed the launch of the new NelsonHall website.
Mike joined NelsonHall in 2012 with six years' experience in direct-to-consumer sales and operational management within a global organization. Mike holds a First Class BSc (Hons.) in Mathematics from Heriot Watt University.
When he's not working, Mike enjoys running, and he completed his third marathon at London 2025.
Contact Mike Smart
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Reports by Mike Smart:
Capgemini - Cyber Resiliency
May 08, 2019 | Vendor Analysis by Mike Smart
This NelsonHall vendor assessment analyzes Capgemini’s offerings and capabilities in cyber resiliency. Capgemini offers a range of cybersecurity services including: Define Services: strategic consulting, assessment and program execution Protection services: point security solutions, offered on a managed services basis Monitoring [...]view this reportdownload abstractRedwood Software - Intelligent Automation Platforms
May 07, 2019 | Vendor Analysis by Mike Smart
Redwood Software is a process automation company that delivers flexible and managed software solutions to eliminate manual tasks, unleash human potential, and drive business success. More than 3,000 customers worldwide use Redwood products to automate their mission-critical business and IT processes. The company was founded in the Netherlands in 19 [...]view this reportdownload abstractSoftomotive - Intelligent Automation Platforms
May 07, 2019 | Vendor Analysis by Mike Smart
Softomotive was founded in 2005 and WinAutomation, the desktop version, was launched in 2008, with ProcessRobot, the Enterprise RPA platform following in 2015. The company had 1,000 clients by 2009, and in 2011 launched its first reseller partnership program. In 2012, the company added professional deployment and integration services. Softomo [...]view this reportdownload abstractSecureworks - Managed Security Services
Jul 31, 2018 | Vendor Analysis by Mike Smart
This NelsonHall vendor assessment analyzes Secureworks' offerings and capabilities in Managed Security Services. [...]view this reportdownload abstractVirtualArmour - Managed Security Services
Jul 31, 2018 | Vendor Analysis by Mike Smart
This NelsonHall vendor assessment analyzes Capgemini's offerings and capabilities in Managed Security Services. [...]view this reportdownload abstract
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Latest blog posts by Mike Smart:
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UiPath Demonstrates Resilient Agentic Automation of End-to-End Processes
Oct 03, 2025, by Mike SmartUiPath’s FUSION 2025 event marked a pivot for the company to agentic automation. Formerly known as Forward, the event has been rebranded FUSION to underscore UiPath’s vision for integration — the fusion of agents, robots, and humans, all orchestrated in a single uni[...]
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Genpact’s Client Zero Aims to Reshape Enterprise Ops with AI
Jul 08, 2025, by Mike SmartIn this blog, I examine Genpact’s Client Zero, an initiative in which the company is using itself as a testing ground to prove that AI can reshape enterprise operations for scale, efficiency, and employee experience – rather than simply advising on AI-led transformation. Th[...]
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U.K. Government AI Opportunities Action Plan Highlights
Jan 23, 2025, by Mike SmartThe U.K. government has just released its AI Opportunities Action Plan and response, which includes 50 recommendations to boost the use of AI. Watch the video for extended highlights, but here’s a brief summary: Adopting AI talent Universities will work with industry to cre[...]
Commented Tracking service articles:
TCS Awarded ADM Contract by Unnamed U.K. Supermarket Chain
Jul 10, 2025 | Contracts by Mike Smart
TCS Awarded Application Modernization Contract by Virgin Atlantic
Jul 10, 2025 | Contracts by Mike Smart
Nintex Acquires Kryon for RPA and Process Understanding Capabilities
Feb 15, 2022 | Mergers and Acquisitions by Mike Smart
Automation Anywhere Acquires FortressIQ to Expand Process Discovery and Mining Capabilities
Dec 23, 2021 | Mergers and Acquisitions by Mike Smart
Splunk to Acquire Flowmill to Expand Connectivity to Additional Cloud & Infrastructure Data
Nov 24, 2020 | Mergers and Acquisitions by Mike Smart