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Digital Workplace Services Driving the Employee Experience
Jun 10, 2019, by John LahertyNelsonHall recently completed an in-depth analysis of advanced digital workplace services (DWS). This blog looks at some of the key findings from this research, in which we spoke both to leading IT services vendors and clients of their services. Changing workforce expectations are driving DWS transformation Organizations are deploying digital workplace services to improve produ[...]
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TCS Research & Innovation: Balancing Horizons to Drive Client Value
May 29, 2019, by NelsonHall AnalystAt the recent TCS Innovation Day held in New York, NelsonHall had an opportunity to talk to TCS about how it approaches its research and innovation function, balancing longer-term open-ended research and more immediately applicable innovations to evolve how it delivers services. (For more on the event itself, see the blog by Andy Efstathiou here). TCS has developed an overall appr[...]
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Accenture’s Zoran Tackles Digital Identity Failings
May 09, 2019, by Mike SmartNelsonHall recently visited Accenture at its Cyber Fusion Center in Washington D.C. to discuss innovations in its cyber resiliency offerings and the recent launch of its new digital identity tool, Zoran. Failings of existing role-based access (RBA) Typical identity and access management (IAM) systems control users’ access to data based on their role, i.e. position, compe[...]
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Atos: Verticalization Key to New 3-Year Plan
May 08, 2019, by Rachael StormonthAtos’ global analyst event in Boston in April came just a few weeks after its launch of a new 3-year plan ‘Advance 2021’ (Atos Digital Value Advancing Customer Excellence) about which we have written here. Key to Atos’ mid-term and longer-term growth is the effectiveness of its drive to align its operating model to be more industry and client focused. As such, we wer[...]
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Integration & Autonomy: Common Traits of Successful Creative Acquisitions in IT Services
Apr 23, 2019, by NelsonHall AnalystIn recent years, many IT services firms have been aggressively acquiring new capabilities in creative areas such as design. One of the key challenges they face in acquiring such firms is managing what can be a significant culture gap between the flexibility of small creative firms and the regimented, industrialized nature of a global IT services firm. Successful acquisitions strik[...]
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Cognizant Looks to Automate Testing of Connected Devices
Apr 10, 2019, by Dominique RaviartNelsonHall has been commenting recently on the future of testing, looking at how AI algorithms and RPA tools fit in the context of QA. This blog takes a different perspective by looking at how one of the tier-one software testing service vendors is approaching its testing of bots and connected devices. With the fast adoption of connected devices, automating testing of consumer or ind[...]
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Sopra Steria: Building on Big Data & Analytics Initiatives
Apr 08, 2019, by Dominique RaviartWe recently talked with Sopra Steria about its work and capabilities around big data and analytics. The company has created a Data Science CoE (or Technology Stream in Sopra Steria’s terminology), which brings specialized services and expertise to the various in-country systems integration (SI) business units, focusing on its key accounts and bringing vertical knowledge. Sop[...]
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Advance 2021: The Road Ahead for Atos
Mar 01, 2019, by Rachael StormonthIt is a decade since Thierry Breton assumed the mantle of CEO and Chairman at Atos, his arrival marking the end of a troubled period for the company. In that time, the company has improved its profitability (when he arrived, its operating margin was just 4.8% and all service lines were experiencing a deterioration in profitability, so his ambition of a double-digit margin seemed ambitious). Al[...]
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Expleo, the New Home of SQS, Invests in AI Offering
Feb 22, 2019, by Dominique RaviartNelsonHall continues to examine the AI activities of major testing service vendors. In the past 18 months, many testing service vendors have expanded their AI capabilities around analytics, making sense of the wealth of data in production logs, defect-related applications, development tools, and in streamed social data. We recently talked with Expleo with regard to its AI-related [...]
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Amdocs Automates Chatbot Testing with BDD
Feb 14, 2019, by Dominique RaviartNelsonHall continues to explore how cognitive is reshaping software testing services, and here I look at how Amdocs is automating chatbot testing. The market is shifting from continuous testing to cognitive Over the last year, for many testing services providers, the focus evolved from creating continuous testing platforms (in the context of agile and DevOps adoption), to incor[...]
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Wipro’s Topcoder & The Future of Crowdsourcing
Dec 19, 2018, by Dominique RaviartWe recently had a briefing with Topcoder, an entity acquired by Wipro in 2016. Topcoder is known for its crowdsourcing capabilities and its extensive community network and recognized for the wide range of services it offers across several areas of technology services, with a focus on agile development, digital design, and algorithms/analytics. Topcoder’s four main operational principl[...]
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Key Takeaways from Infosys Confluence EMEA (vlog)
Dec 04, 2018, by Rachael StormonthRachael Stormonth presents her key takeaways from the recent Infosys Confluence event in Rome, which was themed 'Navigate Your Next'. In particular, she looks at the five value accelerators of Infosys' digital navigation framework. [...]
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Infosys Testing: ML Initiatives & Autonomous Testing On the Horizon
Nov 29, 2018, by Dominique RaviartSoftware testing services continue to show vitality in their adoption of tools to increase automation. One of the areas in which vendors are investing heavily is AI, not just leveraging AI to increase automation through an analytics approach, but also in testing of AI systems. Back in November 2017, we reported on how Infosys was expanding its testing service portfolio in the areas o[...]
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Capgemini: “In Shape and On the Move”
Nov 01, 2018, by Rachael StormonthWe have delayed the publication of this event note until after Capgemini’s Capital Markets Day this week, when Capgemini confirmed its mid-term ambitions of 5-7% organic growth and an operating margin of 12.5-13%. “In Shape and On the Move” were among the first few words of COO Thierry Delaporte’s closing address at Capgemini’s global analyst and adv[...]
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TestingXperts: Focusing on Next-Gen & Technical Testing Services
Oct 23, 2018, by Dominique RaviartWe recently caught up with TestingXperts (Tx), a software testing/QA specialist. Tx was set up in 2013 and has presence in Harrisburg, PA, London, and Chandigarh and Hyderabad in India. Revenues of Tx in 2017 were $15m, and its current headcount is 500. The model of the company is based on Indian delivery: currently, around 80% of its personnel are located in India, primarily in H[...]
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Atos Acquiring Syntel: Fills Hole in North America; Has Potential to Transform B&PS Business Globally
Jul 23, 2018, by Rachael StormonthThis week started with the announcement by Atos of its intended acquisition of Syntel for $41 a share, a total consideration of around $3.57bn including Syntel’s net debt of $201m, in an all-cash deal. Syntel being acquired is not a total surprise: the company has faced some challenges recently, and in the previous four weeks its share price had been going up strongly (from $31.61 a s[...]
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TCS’ CX Assurance Platform: a Bold Ambition for Digital Testing
Jul 19, 2018, by Dominique RaviartIn the past five years, NelsonHall has observed software testing services vendors adapting their portfolio around digital testing, focusing initially on agile and DevOps, and with a sense of urgency given the accelerating adoption of agile development methodologies. The transformation towards DevOps/continuous testing is ongoing, with most vendors now having their DevOps testing buil[...]
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Highlights of Cloud Advisory, Assessment & Migration Services (vlog)
Jul 05, 2018, by NelsonHall AnalystDavid McIntire, IT Services Research Director, talks about NelsonHall's recently completed market analysis project on Cloud Advisory, Assessment, and Migration Services. In this vlog, he touches on the changing nature and scope of large enterprise cloud adoption, market size and growth, and where IT services vendors are focusing their investments.[...]
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Quick Report from DXC Technology's 'Delivering on Digital 2018'
Jun 29, 2018, by Mike SmartMike Smart with a quick report from DXC's 'Delivering on Digital 2018' client event.[...]
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T-Systems Targeting Modest Growth & Better Profitability by 2021
Jun 19, 2018, by Dominique RaviartBy Dominique Raviart & Rachael Stormonth Deutsche Telekom’s Capital Market Day 2018 included a session in which the new CEO of T-Systems Adel Al-Saleh explained how he intends to turn around the Systems Solutions market unit (T-Systems). Back to onshore vendor profitability standards by 2021 Al-Saleh’s message to investors is clear: the priority is [...]
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