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Xerox Acquires Customer Value Group to Enhance Collections Capability in F&A BPO Portfolio
Jul 02, 2013, by Rachael StormonthXerox's acquisition of U.K. based Customer Value Group (CVG) indicates that Xerox's ambitions for the acquired ACS business and for FAO in particular have not dimmed. CVG's primary product, Value+ is a SaaS-based offering that supports the management of customer credit, collections, and disputes and Value+ will now form a cornerstone of Xerox's O[...]
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Recent Learning Services Contracts Provides Optimization For Learning BPO
Jun 27, 2013, by Gary BragarIn recent months there have been several significant learning services contracts. From mid-2008 to mid-2012, growth in learning services was adversely impacted by the recession with learning being one of the easiest budget items to cut back on and in many instances put completely on hold. However from mid-2012 to date there has been an increased level of contract activity. Looking at some [...]
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