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Dec 14, 2017, by NelsonHall Analyst
It has been 10 months since the announcement that Aon was divesting the businesses within its Outsourcing segment to private equity firm Blackstone, and 6 months since Alight was formally launched as a new company, which makes it an ideal time to review its progress and where it is headed in 2018.
By all accounts, it was a smooth transition, with client retention remaining high.&n[...]
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Dec 06, 2017, by NelsonHall Analyst
In my last blog, I laid out 2018 predictions for two areas of talent management: recruiting and learning (see here). This blog looks at what to expect over the next year for payroll services and benefits administration. Trending topics in these areas over the last year included cloud, compliance, configuration, and consumerization.
Payroll
The payroll landscape has shifted away[...]
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Nov 08, 2017, by NelsonHall Analyst
Relative to other HR services, the application of intelligent automation in benefits administration is lagging, but is slowly making progress. With respect to RPA, Conduent and Alight are among the first movers, with both using bots for manual calculations in pension administration. In addition, Alight has deployed bots for low-level transactional work that is typically offshored, and in[...]
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Oct 25, 2017, by NelsonHall Analyst
Over the last few years, developments around the participant experience for benefits administration services have been focused on helping employees become more effective consumers as they make their benefit selections (the “consumerization” era). In 2016, the next stage of evolution of the participant experience emerged as suppliers shifted their focus to utilization (the[...]
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Sep 22, 2017, by NelsonHall Analyst
The gig economy has been a recent trending topic. While the concept of gig workers is nothing new, the attention being paid to it is, especially since this is an area whose growth has been facilitated by the digital marketplace. Here, I take a quick look at the challenges gig workers present for HR.
Gig workers present a challenge on several fronts, especially when it comes to managing[...]
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Jul 31, 2017, by NelsonHall Analyst
This is the second of two articles on the multi-process HR BPS market. NelsonHall’s latest market analysis report on the multi-process HR BPS market recognizes two types of strategies adopted by vendors taking a modern approach to multi-process HR services: intelligent technologies and cloud-based HR services. Here, I take a quick look at both strategies.
Intelligent technol[...]
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Jun 30, 2017, by NelsonHall Analyst
As H1 2017 comes to a close, it’s a good time to reflect on recent key activity and where the market is headed for the rest of the year and beyond. Here, I round up what’s trending now in payroll, benefits administration, recruitment, and learning.
Payroll
The most common theme in the payroll market is global and multi-country activity. NelsonHall estimates tha[...]
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May 03, 2017, by NelsonHall Analyst
Equifax Workforce Solutions’ 2017 client forum was themed “Expanding Horizons”, and here I take a quick look at three areas in which Equifax is expanding its HR solutions.
Expanding Verifications Business
Equifax’s verification services business is expanding beyond the U.S., launching first in Canada, followed by the U.K., and then Australia. Curre[...]
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Feb 16, 2017, by NelsonHall Analyst
Last week Aon Hewitt announced that it has signed a definitive agreement to sell nearly all the businesses within its Outsourcing segment (including benefits administration, HR BPO, and Workday cloud HR services) to Blackstone. Initially, it may appear that this is a step backwards from some of its prior acquisitions, including Hewitt in 2010 for benefits administration, Exult in 2004 for HR B[...]
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Jan 06, 2017, by NelsonHall Analyst
Following several years of growth, the HR outsourcing market continues to ride the crest of the wave, and is gearing up for a prosperous 2017 following investments across all service lines. We will shortly be publishing an in-depth blog on HRO predictions for 2017, but first I take a quick look at what happened in 2016 to lay the foundations for things to come, specifically in payroll services[...]
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Sep 29, 2016, by NelsonHall Analyst
In the third and final blog in the series examining the benefits administration market, I take a quick look at what health & welfare (H&W) services vendors have done recently to improve the participant experience.
Historically, choice within employer-sponsored health plans has been limited, and the need to provide an engaging participant experience was non-existent. Employers’[...]
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Sep 19, 2016, by NelsonHall Analyst
NelsonHall’s Targeting Benefits Administration Services market analysis report, which will be published later this month, finds that the top driver for organizations outsourcing benefits administration is to improve the participant experience. Accordingly, both retirement and health & welfare (H&W) services vendors have been investing heavily in their respective areas to enhance [...]
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Sep 13, 2016, by NelsonHall Analyst
In this, the first of three blogs on the current benefits administration outsourcing market, I take a brief look at what’s been happening in H1 2016.
Benefits administration accounted for ~40% of HRO contract activity in the first half of 2016, with a heavy emphasis on renewals and contract extensions. Approximately 90% of contracts were from private sector organizations, with a stron[...]
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Apr 07, 2016, by NelsonHall Analyst
Over the last few years, the global benefits market has continued to evolve as vendors have launched offerings to address the needs of multinationals. Essentially, there have been two main approaches:
Providing global brokerage and consulting services
Providing a global technology offering with optional local administration services.
The global brokerage and consulting model has been [...]
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Feb 05, 2016, by NelsonHall Analyst
For the last year, Fidelity has quietly been operating Fidelity Health Marketplace, a private benefits exchange, for a small number of SMEs in Massachusetts and New York. Fidelity Health Marketplace is a natural progression for Fidelity, which has been providing H&W services to large market organizations since 1995.
Fidelity Health Marketplace is a one-stop shop that assists companies with [...]
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Nov 30, 2015, by NelsonHall Analyst
As the year winds down, it’s a good time to reflect on the significant activities in the HRO market in 2015 and consider the likely shape of things to come in 2016.
Overall, HRO contract activity is up ~11% y/y in 2015. Renewals and contract extensions account for 25% of that activity, vendor changes ~20%, and new deals 55%. Regional and global multi-country contracts continued[...]
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Sep 21, 2015, by NelsonHall Analyst
Though we’re only just into fall, the nature of activity in the Benefits Administration market in 2015 provides important pointers to key strategic focus areas in 2016.
In the U.S., the emphasis will continue around Health & Welfare (H&W) services, stemming from the Affordable Care Act (ACA). In 2015, tier two H&W specialists such as Businessolver and TASC launched ACA reporti[...]
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Feb 19, 2015, by NelsonHall Analyst
Barely two months into the year and there has been lots of activity across the benefits administration market, including new contracts, contract expansions, and M&A activity.
Contracts have come out of the U.S. and Europe, including the U.K. and the Netherlands. U.S. activity has come from both the private and public sectors, with deals ranging from as few as 800 employees to mor[...]
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Oct 08, 2014, by NelsonHall Analyst
Concerns have been expressed about the future of the traditional benefits administration market with the advent of private health insurance exchanges: will the market move from a B2B model to a B2C where benefits administration as we know it will disappear?
Rest assured, while the benefits administration market will undergo some transformation, it will not disappear entirely for the follo[...]