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EGS - CMS in Telecommunications/Cable/Satellite
Oct 01, 2014 | Vendor Analysis by NelsonHall Analyst
Expert Global Solutions (EGS) is the holding company for APAC and NCO; the merger was completed in 2012. APAC is the EGS brand in the customer relationship management (CRM) BPO market. NCO is the EGS brand in the accounts receivables management (ARM)/collections BPO market. EGS is a privately held company headquartered in Plano, Texas. EGS employs [...] - view this reportdownload abstract
Sutherland and Global Network Communications Organization - Transformational CMS
Oct 01, 2014 | Vendor Analysis by NelsonHall Analyst
NelsonHall's "Sutherland and Global Network Communications Organization - Transformational CMS" case study is an example of how transformational CMS was used to reduce costs and customer churn, while improving NPS. [...] - view this reportdownload abstract
Sutherland and U.S. Telco client - Transformational CMS
Oct 01, 2014 | Vendor Analysis by NelsonHall Analyst
NelsonHall's "Sutherland and U.S. Telco client - Transformational CMS" case study is an example of how transformational CMS was used to reduce costs and increase automation. [...] - view this reportdownload abstract
CSS Corp. and International Telco - Transformational CMS
Oct 22, 2014 | Vendor Analysis by NelsonHall Analyst
NelsonHall's "CSS Corp. and International Telco - Transformational CMS" case study is an example of how transformational CMS was used to reduce cost. [...] - view this reportdownload abstract
CSS Corp. and U.S. High-Tech client - Transformational CMS
Oct 22, 2014 | Vendor Analysis by NelsonHall Analyst
NelsonHall's "CSS Corp. and U.S. High-Tech client - Transformational CMS" case study is an example of how transformational CMS was used to reduce cost while maintaining CSAT. [...] - view this reportdownload abstract
Transcom - CMS in Telecommunications/Cable/Satellite
Oct 27, 2014 | Vendor Analysis by NelsonHall Analyst
Transcom is a publicly-held company, listed in Stockholm and headquartered in Luxembourg. Its management office is in Stockholm and it plans to move the legal domicile of the listed parent of the Transcom group from Luxembourg to Sweden later this year, subject to shareholder approval. Transcom started its operations in 1995 in [...] - view this reportdownload abstract
Alorica - CMS in Telecommunications/Cable/Satellite
Oct 28, 2014 | Vendor Analysis by NelsonHall Analyst
Alorica is a privately held firm headquartered in Irvine, California which began operations in 1999 as a technology services company. It entered the customer management services (CMS) market in 2003, with its first client from the telecommunications industry sector. Across all industries it employs ~20k personnel globally and operates 40 contact ce [...] - view this reportdownload abstract
Minacs - CMS in Telecommunications/Cable/Satellite
Oct 28, 2014 | Vendor Analysis by NelsonHall Analyst
The Minacs Group, Inc. (Minacs) is a privately-held business and technology outsourcing company with headquarters in Toronto (Oshawa), Canada. It provides outsourced customer care, marketing, finance and accounting, procurement and IT services. [...] - view this reportdownload abstract
Tata BSS - CMS in Telecommunications/Cable/Satellite
Oct 31, 2014 | Vendor Analysis by NelsonHall Analyst
Tata Business Support Services Limited (Tata BSS) was founded in 2004 as a wholly owned subsidiary of Tata Sons, the holding company of the Tata Group. It changed its name from E2E SerWiz Solutions to Tata BSS in 2008. [...] - view this reportdownload abstract
Wipro - CMS in Telecommunications/Cable/Satellite
Nov 17, 2014 | Vendor Analysis by NelsonHall Analyst
Wipro is a publicly-held company headquartered in India. It is a global information technology, consulting, and outsourcing company. It entered the BPO space with the acquisition of Spectramind in 2002-2003, and has retained a strong focus on customer management services (CMS) within its business process outsourcing (BPO) business. [...]