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Sutherland - CMS in High Tech
Nov 20, 2015 | Vendor Analysis by Vicki Jenkins
Sutherland Global Services (Sutherland) is a privately held firm headquartered in Rochester, New York. The company started operations in 1986 as a customer management services (CMS) provider. Across all industries it employs ~40k globally, and operates ~45 contact centers in 19 countries. [...] - view this reportdownload abstract
Teleperformance - CMS in High Tech
Nov 20, 2015 | Vendor Analysis by Vicki Jenkins
The Teleperformance Group (Teleperformance) is a French headquartered company offering outsourced customer management services (CMS) and customer relationship management (CRM). It was founded in 1978 in Paris, France by Daniel Julien, and was listed on the Paris stock exchange in 1987. [...] - view this reportdownload abstract
transcosmos - CMS in High Tech
Nov 20, 2015 | Vendor Analysis by Vicki Jenkins
transcosmos is a publicly traded, Japanese headquartered BPO vendor in the contact center and digital marketing business, which also provides e-commerce solutions. It currently derives ~70% of its revenues from contact center BPO services, and the other ~30% from digital marketing and e-commerce activities. [...] - view this reportdownload abstract
Alorica - CMS in High Tech
Nov 23, 2015 | Vendor Analysis by Vicki Jenkins
Alorica is a privately held firm headquartered in Irvine, California, which began operations in 1999 as a technology services company. It entered the customer management services (CMS) market in 2003, with its first client from the telecommunications industry sector. Across all industries it employs ~48k personnel globally and operates 73 contact c [...] - view this reportdownload abstract
Concentrix - CMS in High Tech
Nov 23, 2015 | Vendor Analysis by Vicki Jenkins
Concentrix Corporation (Concentrix) is a wholly owned subsidiary of SYNNEX Corporation (NYSE:SNX), a public company. Concentrix is headquartered in Fremont, California and began operations in 1984. [...] - view this reportdownload abstract
Sitel - CMS in High Tech
Nov 23, 2015 | Vendor Analysis by Vicki Jenkins
Sitel Worldwide (Sitel) is a pure-play customer management services (CMS) company headquartered in Nashville, Tennessee (U.S.). Currently, Sitel has ~68k employees supporting 40 languages, and 128 contact centers across 21 countries. [...] - view this reportdownload abstract
Sykes - CMS in High Tech
Nov 23, 2015 | Vendor Analysis by Vicki Jenkins
Sykes Enterprises (Sykes) is a U.S. based company with headquarters in Tampa, Florida. It offers outsourced customer management services (CMS), primarily in support of the communications, financial services, technology, healthcare, travel, and retail industries. Sykes has an emphasis on providing inbound technical support and customer care. [...] - view this reportdownload abstract
TeleTech - CMS in High Tech
Nov 23, 2015 | Vendor Analysis by Vicki Jenkins
TeleTech is a U.S. based company with headquarters in Englewood, Colorado. It offers outsourced customer management services (CMS), contact center technology, and strategy consulting. It was founded in 1982 by its current CEO, Kenneth D. Tuchman. [...] - view this reportdownload abstract
EGS - CMS in High Tech
Dec 02, 2015 | Vendor Analysis by Vicki Jenkins
Expert Global Solutions (EGS) is a global customer service organization which delivers outsourced solutions for customer and financial care. It employs ~40k in ~70 locations in 11 countries. [...] - view this reportdownload abstract
Aegis - Customer Management Services
Jan 25, 2016 | Vendor Analysis by Ivan Kotzev
Aegis is a privately held outsourcing and technology services company headquartered in Mumbai, India. Aegis was founded in 1992 in the U.S., and since 2008 has been fully owned by Essar Group, a $35bn Indian multinational conglomerate. [...]