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Serco - CMS in Telecommunications/Cable/Satellite
Nov 18, 2014 | Vendor Analysis by Vicki Jenkins
Serco Global Services, LLC (Serco) is part of Serco Group Plc and is headquartered in Hook, North Hampshire in the U.K. Serco has operations in public and private transport and traffic control, aviation, military and nuclear weapons, prisons, and schools. Serco employs ~100k staff and operates in Continental Europe, the Middle East, APAC and North [...] - view this reportdownload abstract
Teleperformance - CMS in Telecommunications/Cable/Satellite
Nov 18, 2014 | Vendor Analysis by Vicki Jenkins
The Teleperformance Group (Teleperformance) is a leading customer management services pure play. [...] - view this reportdownload abstract
Webhelp - CMS in Telecommunications/Cable/Satellite
Nov 19, 2014 | Vendor Analysis by Vicki Jenkins
Webhelp Group (Webhelp) is a French-headquartered private company that was founded in 2000 by Frédéric Jousset and Olivier Duha. It initially offered real-time online assistance for customers new to using the internet. In addition to internet clients, it now supports telecommunications, cable, satellite and retail clients. [...] - view this reportdownload abstract
transcosmos - CMS in Telecommunications/Cable/Satellite
Nov 20, 2014 | Vendor Analysis by Vicki Jenkins
transcosmos is a publicly traded, Japanese headquartered BPO vendor in the contact center and digital marketing business. Across all industries, it employs ~35k globally and operates 114 centers across 14 countries, supporting 23 languages. It operates in Asia, the U.S. and Europe; it has 45 sites in its headquarter country of Japan, 16 offshore si [...] - view this reportdownload abstract
Infosys - CMS in Telecommunications/Cable/Satellite
Nov 26, 2014 | Vendor Analysis by Vicki Jenkins
Infosys is a publicly held company headquartered in Bangalore, India. Infosys was founded in 1981, in Pune; it became a public limited company in India in 1992 and was listed on the NASDAQ in 1999. [...] - view this reportdownload abstract
Swiss Post Solutions
Dec 12, 2014 | Vendor Analysis by Rachael Stormonth
Swiss Post Solutions (SPS) is a wholly owned subsidiary of Swiss Post, the national postal authority of Switzerland and the third largest employer in Switzerland. SPS is one of four SBUs in Swiss Post's Post CH Ltd division. [...] - view this reportdownload abstract
LiveOps - WAHA Services
Dec 15, 2014 | Vendor Analysis by NelsonHall Analyst
LiveOps is positioned as a direct response CMS BPO vendor to handle on demand spikes in call volumes from clients in the insurance, financial services and retail verticals. All agents are self-employed "entrepreneurs", and are not obliged to fulfill any weekly hourly obligations. [...] - view this reportdownload abstract
Sitel - WAHA Services 2014
Dec 16, 2014 | Vendor Analysis by NelsonHall Analyst
Sitel began using work at home agents from 2008 for a single client, through a hub and spoke model from its Las Vegas and Halberg contact centers. Since 2008, the initial pilot has grown both in size and scope, and now encompasses more diverse lines of business. [...] - view this reportdownload abstract
Sykes - WAHA Services
Dec 18, 2014 | Vendor Analysis by NelsonHall Analyst
Sykes initially entered the WAHA market in mid 2011 in an effort to provide flexible staffing to clients with volatile demand peaks. [...] - view this reportdownload abstract
Sutherland - WAHA Services
Dec 19, 2014 | Vendor Analysis by NelsonHall Analyst
Sutherland first began offering WAHA in 2006, although it was not separately branded or pushed internally, nor did it have a dedicated program head. In December 2013, Frank Kelly was brought in from a competitor in order to head up Sutherland's WAHA business. Since then, Sutherland's WAHA service has been rebranded CloudSource, and has broken out a [...]