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Contracts Database

for Customer Experience Services

Track the pattern of service adoption by monitoring Customer Experience Services contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!

These documents are available to logged in clients that have purchased access to this program.

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Confidence Index:

for Customer Experience Services

NelsonHall Confidence Index is a quarterly survey to measure changing levels of business confidence within Customer Experience Services

Join NelsonHall Customer Experience Services Confidence Index:

Every quarter NelsonHall publishes the NelsonHall Customer Experience Services Confidence Index, a Quarterly Index of Confidence that monitors changes in industry confidence in the global Customer Experience Services market.

For a sample report and details of how to join NelsonHall's Customer Experience Services Confidence Index, please contact us

browse Customer Experience Services reports

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  • Genpact - Social Media Services

    Apr 19, 2013 | Vendor Analysis by NelsonHall Analyst

    This NelsonHall vendor assessment analyzes Genpact's offerings and capabilities in social media services. Genpact is one of a number of social media services companies analyzed in NelsonHall's comprehensive industry analysis programs. [...]
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  • HP - Social Media Services

    Apr 19, 2013 | Vendor Analysis by NelsonHall Analyst

    This NelsonHall vendor assessment analyzes HP ES's offerings and capabilities in social media services. HP ES is one of a number of social media services companies analyzed in NelsonHall's comprehensive industry analysis programs. [...]
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  • Sitel - Social Media Services

    Apr 19, 2013 | Vendor Analysis by NelsonHall Analyst

    This NelsonHall vendor assessment analyzes Sitel's offerings and capabilities in social media services. Sitel is one of a number of social media services companies analyzed in NelsonHall's comprehensive industry analysis programs. [...]
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  • WNS - Social Media Services

    Apr 19, 2013 | Vendor Analysis by NelsonHall Analyst

    This NelsonHall vendor assessment analyzes WNS's offerings and capabilities in social media services. WNS is one of a number of social media services companies analyzed in NelsonHall's comprehensive industry analysis programs. [...]
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  • Xerox - Social Media Services

    Apr 19, 2013 | Vendor Analysis by NelsonHall Analyst

    This NelsonHall vendor assessment analyzes Xerox's offerings and capabilities in social media services. Xerox is one of a number of social media services companies analyzed in NelsonHall's comprehensive industry analysis programs. [...]
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  • Teleperformance - CMS in Retail Sector

    Jun 20, 2013 | Vendor Analysis by Vicki Jenkins

    The Teleperformance Group (Teleperformance) is a French-headquartered company offering outsourced customer relationship management (CRM) and contact center services. [...]
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  • Xerox Services - CMS in Retail Sector

    Jun 21, 2013 | Vendor Analysis by Vicki Jenkins

    Xerox is a publically-traded company headquartered in Norwalk, Connecticut. In 2010, Xerox acquired Affiliated Computer Services (ACS) for $6.4bn, gaining capability in business process outsourcing, including CMS. This CMS capability lies within the Xerox Services business. [...]
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  • Transcom Worldwide - CMS in Retail Sector

    Jun 26, 2013 | Vendor Analysis by Vicki Jenkins

    Transcom is headquartered in Luxembourg. It offers outsourced customer relationship management (CRM) and credit management services. Transcom has ~27 customer management services (CMS) retail industry sector clients. [...]
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  • transcosmos - CMS in Retail Industry Sector

    Aug 27, 2013 | Vendor Analysis by Vicki Jenkins

    This NelsonHall Vendor Assessment analyzes transcosmos' offerings and capabilities in CMS in the retail sector. transcosmos is one of a number of customer management or contact center services companies analyzed in this contact center services industry analysis for the retail sector. transcosmos is headquartered in Japan. It is a Japanese-based BPO [...]
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  • Webhelp - CMS in Retail

    Sep 16, 2013 | Vendor Analysis by Vicki Jenkins

    This NelsonHall vendor assessment analyzes Webhelp's offerings and capabilities in customer management services in the retail sector. Webhelp is one of a number of customer management or contact center services companies analyzed in this contact center services industry analysis for the retail sector. [...]
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