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Wipro - CMS in Retail
Sep 17, 2013 | Vendor Analysis by Vicki Jenkins
This NelsonHall vendor assessment analyzes Wipro's offerings and capabilities in customer management services in the retail sector. Wipro is one of a number of customer management or contact center services companies analyzed in this contact center services industry analysis for the retail sector. Wipro is a publically-held company headquartered in [...] - view this reportdownload abstract
Capita - CMS in Retail
Oct 02, 2013 | Vendor Analysis by Vicki Jenkins
Capita Group Plc (Capita) was formed in 1984 within the Chartered Institute of Public Finance & Accountancy (CIPFA). It separated from CIPFA through a management buy-out in 1987 and was listed on the London Stock Exchange in 1991. [...] - view this reportdownload abstract
HP Enterprise Services - Multi-Channel CMS
Dec 17, 2013 | Vendor Analysis by NelsonHall Analyst
HP acquired its current customer management services capability through the acquisition of EDS in 2008. On September 23, 2009, "EDS, an HP company" was rebranded "HP Enterprise Services" ("HP ES"). [...] - view this reportdownload abstract
Infosys - Multi-Channel CMS
Dec 18, 2013 | Vendor Analysis by NelsonHall Analyst
Headquartered in Bangalore, Infosys was founded in 1981 in Pune by a group of seven programmers, several of whom were formerly of Patni Computers. Infosys became a public limited company in India in June 1992 and was listed on the NASDAQ in 1999. Following this, it set up development centers in a number of Indian cities, initially to serve the U.S. [...] - view this reportdownload abstract
Sutherland Global Services - Multi-Channel CMS
Dec 20, 2013 | Vendor Analysis by NelsonHall Analyst
Sutherland developed its multi-channel capability in-house. This initially started in the early 90s, when white mail was used as a follow-up to voice interactions, for clients in the BFSI sector. In the mid-90s, a portion of these follow-ups were moved to email. Sutherland then introduced chat services in 2005. [...] - view this reportdownload abstract
Sitel - Multi-Channel CMS
Jan 03, 2014 | Vendor Analysis by NelsonHall Analyst
SITEL was acquired by Onex subsidiary, ClientLogic, in 2007 for ~$450m, and the combined entity rebranded Sitel. Prior to this acquisition SITEL had 70 contact centers in 25 countries, with ~30k personnel. Since then, Sitel has expanded organically and now employs ~60k personnel in ~120 centers in 25 countries. The company is headquartered in Nashv [...] - view this reportdownload abstract
Wipro - Multi-Channel CMS
Jan 07, 2014 | Vendor Analysis by NelsonHall Analyst
During 2002/2003 Wipro initiated its BPO offerings capabilities with the acquisition of Spectramind. Since 2003 Wipro has experienced consistent double digit revenue growth from it BPO activity. [...] - view this reportdownload abstract
transcosmos - CMS in Retail Banking
Jan 13, 2014 | Vendor Analysis by Vicki Jenkins
transcosmos is headquartered in Japan. It began operations in 1966. transcosmos is a Japanese based BPO vendor, currently deriving ~70% of its revenue from call center BPO services and the other ~30% from digital marketing activities. The majority of transcosmos' retail banking clients are utilizing voice and email channels for customer care. [...] - view this reportdownload abstract
Expert Global Solutions (EGS) - CMS in Retail Banking
Jan 28, 2014 | Vendor Analysis by Vicki Jenkins
EGS is the holding company for APAC and NCO; the merger was completed in 2012. APAC is the EGS brand in the Customer Relationship Management (CRM) BPO market. NCO is the EGS brand in the Accounts Receivables Management (ARM)/Collections BPO market. EGS is a privately held company headquartered in Plano, Texas. [...] - view this reportdownload abstract
Wipro - CMS in Retail Banking
Feb 05, 2014 | Vendor Analysis by Vicki Jenkins
Wipro is a publicly-held company headquartered in Karnataka, India. Wipro is a global technology, consulting and operations outsourcing services company. It entered the BPO space with the acquisition of Spectramind in 2002-2003 and has retained a strong focus on customer management services (CMS) within its BPO business. [...]