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Teleperformance - WAHA Services 2014
Dec 19, 2014 | Vendor Analysis by NelsonHall Analyst
Teleperformance started its WAHA practice in 2006; at this stage it shifted fifty top performing agents from its brick and mortar operations in Columbus and Salt Lake City to a work from home environment. Following this, Teleperformance began a dedicated WAHA hiring practice in order to target specific WAHA dedicated agents, and by mid 2009 its WAH [...] - view this reportdownload abstract
TeleTech - CMS in Telecommunications/Cable/Satellite
Jan 02, 2015 | Vendor Analysis by Vicki Jenkins
TeleTech is a U.S. based company with headquarters in Englewood, Colorado. It offers outsourced customer management services (CMS), contact center technology, and strategy consulting. It was founded in 1982 by its current CEO, Kenneth D. Tuchman. [...] - view this reportdownload abstract
Sitel - CMS in Telecommunications/Cable/Satellite
Jan 05, 2015 | Vendor Analysis by Vicki Jenkins
Sitel is a pure-play customer management services (CMS) company headquartered in Nashville, Tennessee (U.S.). It is a privately owned company, and was formed in 1985 when Softbank Services Group was acquired by Toronto based Onex Corporation and combined with North Direct Response Inc., a Canadian outsourced customer service provider. Onex is Sitel [...] - view this reportdownload abstract
Sykes - CMS in Telecommunications/Cable/Satellite
Jan 05, 2015 | Vendor Analysis by Vicki Jenkins
Sykes Enterprises (Sykes) is a U.S. based company with headquarters in Tampa, Florida. It offers outsourced customer management services (CMS), primarily in support of the communications, financial services, technology, healthcare, travel and retail industries. Sykes has an emphasis on providing inbound technical support and customer care. [...] - view this reportdownload abstract
Tech Mahindra - CMS in Telecommunications/Cable/Satellite
Jan 19, 2015 | Vendor Analysis by Vicki Jenkins
Tech Mahindra was founded in 1986 and is headquartered in Mumbai, India. Tech Mahindra completed its merger with the former Mahindra Satyam (MS) in 2013, and the merged entity is called Tech Mahindra. Tech Mahindra and Mahindra Satyam both have a strong focus on telecommunications. [...] - view this reportdownload abstract
Concentrix - CMS in Telecommunications/Cable/Satellite
Jan 30, 2015 | Vendor Analysis by Vicki Jenkins
Concentrix Corporation (Concentrix) is a wholly owned subsidiary of SYNNEX Corporation. Concentrix is headquartered in Fremont, California and began operations in 1984. [...] - view this reportdownload abstract
Firstsource - WAHA Services
Feb 06, 2015 | Vendor Analysis by NelsonHall Analyst
Firstsource was founded in 2001 as ICICI Onesource and was re-branded to Firstsource in 2006. Firstsource has operations in North America, Europe, and Asia Pacific. [...] - view this reportdownload abstract
HGS - CMS in Healthcare (Payer and Provider Support)
May 29, 2015 | Vendor Analysis by Vicki Jenkins
HGS is headquartered in Bangalore, India. Currently, it operates 60 delivery centers in 12 countries, with ~28.6k employees. [...] - view this reportdownload abstract
Concentrix - CMS in Healthcare (Payer and Provider Support)
Jun 03, 2015 | Vendor Analysis by Vicki Jenkins
Concentrix Corporation (Concentrix) is a wholly owned subsidiary of SYNNEX Corporation, which is a public company. Concentrix is headquartered in Fremont, California. It has operations in 25 countries, and has ~54k employees supporting clients from ~70 locations. [...] - view this reportdownload abstract
Sutherland Global Services - CMS in Healthcare (Payer and Provider Support)
Jun 08, 2015 | Vendor Analysis by Vicki Jenkins
Sutherland Global Services (Sutherland) is a privately held firm headquartered in Rochester, New York. The company started operations in 1986 as a customer management services (CMS) provider. Across all industries it employs ~32k globally, and operates ~33 contact centers in ten countries. [...]