login here to get access:
-
order:
- view this reportdownload abstract
Targeting WAHA Services
Jan 10, 2012 | Market Analysis by NelsonHall Analyst
NelsonHall's market analysis of the WAHA BPO industry and WAHA trends consists of 101 pages. [...] - view this reportdownload abstract
The Client Vision for Next Generation Customer Service
Feb 15, 2018 | Market Analysis by John Willmott
NelsonHall’s “The Client Vision for Next Generation Customer Service” report is based on interviews with executives with responsibility for customer service operations in the U.S., U.K., and Continental Europe, specifically addressing the customer service visions of executives in each of the energy and utilities, healthcare payer, [...] - view this reportdownload abstract
The Future of Digital Customer Service within Indian Headquartered Companies
Feb 13, 2018 | Market Analysis by John Willmott
NelsonHall’s “Future of Digital Customer Service within Indian-headquartered companies” report is based on interviews with executives responsible for customer service operations within Indian-headquartered companies, with a strong presence in the Indian domestic market. The purpose of this study is to assist organizations in un [...] - view this reportdownload abstract
Transforming Customer Management Services through Analytics
Oct 04, 2016 | Market Analysis by Ivan Kotzev
NelsonHall's market analysis of the role of analytics in customer management services consists of 68 pages. [...]