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Liz is HR Technology and Services Research Director at NelsonHall, with global responsibility for key HR research projects including Cloud-Based HR Transformation, Cloud-Based Benefits Services, HCM Technology, EoR, Global Payroll and The Future of HR, as part of NelsonHall's wider HR Technology & Services practice.
meet & followNikki is a Principal Research Analyst at NelsonHall and a member of the HR Technology & Services practice. Nikki covers HR services research in the areas of Recruitment Process Outsourcing (RPO), Managed Service Programs (MSP), Total Talent, and Learning.
meet & followJeanine is a Principal Research Analyst at NelsonHall and a member of the HR Technology & Services practice. She has global responsibility for key HR areas including employer of record (EOR) and learning platforms.
meet & followDeeAnna is a Principal Research Analyst at NelsonHall and a member of the HR Technology & Services practice. She has global responsibility for key HR areas including HCM technology, workforce management, and health & welfare administration.
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Please visit NelsonHall's HRO Insight blog for further updates from our analysts daily
published on Apr 17, 2014
NelsonHall's market analysis of the multi-process HR outsourcing (MPHRO) industry and MPHRO trends consists of 106 pages.
NelsonHall's "Targeting Multi-Process HR Outsourcing" (MPHRO) report is a comprehensive market assessment report designed for:
The report analyzes the worldwide market for MPHRO and addresses the following questions:
The MPHRO market accounts for 5% of the global HRO market size, and has a healthy CAAGR through 2018. This report highlights current market sizing and growth estimates for each market segment within MPHRO, including:
While the Client-Specific Shared Service Transformation segment is the largest, the Multi-Country Standardization and Core Business Focus segments are growing the fastest. By geography, the U.S. is the largest MPHRO market in terms of revenue, but Latin America has the highest CAAGR.
Drivers for MPHRO vary by market segment. For example, growth for the Multi-Country Standardization segment is the result of large organizations needing to streamline operations with consistent processes and information across geographic boundaries, whereas growth for the Core Business Focus segment is the result of organizations focusing on their core competency to support growth.
Like the drivers, the challenges and success factors differ by segment. However, the most important success factor across all market segments is the ability to rollout standardized HR administration and payroll; this success factor is critical since the core MPHRO bundle purchased by the majority of clients is HR administration, payroll, and employee care. Benefits administration and recruitment are the most popular add-on services.
The main MPHRO service offering development in 2013 was launching a BPaaS offering combining MPHRO services with a SaaS platform. In the next 12 months, the main focus is on ramping up analytics offerings.
MPHRO technology developments in 2013 were focused on establishing new technology partnerships, mostly with cloud-based platforms such as Workday and SuccessFactors for Employee Central, and also launching or enhancing mobile capabilities. Delivery developments in 2013 were focused on opening new delivery centers, with Romania as the preferred location due to vast language capabilities and inexpensive labor.
In terms of vendor targeting, the report analyzes a variety of perspectives including:
published 2014-07-29 | Project by Amy Gurchensky