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UKG & Immedis, a UKG Company - Payroll Services 2023
Vendor Analysis
published on Sep 06, 2023
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Report Overview:
This NelsonHall vendor assessment analyzes UKG & Immedis, a UKG Company's offerings and capabilities in Payroll Services.
Who is this Report for:
NelsonHall’s Payroll Services profile on UKG & Immedis, a UKG Company is a comprehensive assessment of UKG & Immedis, a UKG Company offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of Payroll Services and identifying vendor suitability for security services RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the Payroll Services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of UKG & Immedis, a UKG Company’s Payroll Services offerings and capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery locations.
Key Findings & Highlights:
UKG Inc (UKG) is a provider of human capital management (HCM) technology and services, including HR, payroll, talent and workforce management (WFM) solutions. It is privately owned and dual-headquartered in Weston, Florida, and Lowell, Massachusetts. In 2022 it had a headcount of ~15k employees and averaged 7.7m employees paid per month being processed through its platforms and services.
In July 2023, UKG acquired Ireland-based Immedis, a global payroll provider with technology and services supporting ~160 countries and ~20 languages, and ~120 currencies. In July 2023, the acquisition closed, adding multi-country payroll capability to the UKG suite of solutions. With the acquisition, UKG launched "UKG One View," which offers a single view of all payrolls managed by a single workflow, a single framework, and single experience.
UKG’s core technology and managed services offerings include:
- WFM proprietary technology and clocks (global offering, currently supporting ~165 countries l):
- UKG Pro Workforce Management (UKG Pro WFM). Today, there are ~4k clients on the platform
- UKG Ready WFM (launched in 2012), with ~6k clients for WFM and serving 40m users.
- HCM technology (global offering, currently supporting ~116 countries with localizations):
- UKG Pro (~6.2k clients, of which ~5.4k adopt payroll), tailored for midsized to large firms
- UKG Ready (~40k HCM clients, of which ~2k adopt payroll): tailored for North American SMB firms
- UKG HR Service Delivery (~5k clients): employee file, case management and knowledge base portal
- UKG Employee Voice (~1.5k clients): employee feedback and sentiment analysis solutions
- North America managed services (U.S. & Canada only):
- Payment/treasury services (with ~83% attachment rate for UKG Pro HCM clients)
- Partial and fully-managed payroll services (with ~45% attachment rate for UKG Pro HCM clients)
- Benefits administration services
- HR Transformation consulting and change management
- Multi-country managed payroll services (~118 clients): UKG One View’s global offering can support ~160 countries, 150 currencies and 20 languages through its recent acquisition of Immedis.