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Contracts Database

for Learning BPS

Track the pattern of service adoption by monitoring Learning BPS contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!

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Confidence Index:

for Learning BPS

NelsonHall Confidence Index is a quarterly survey to measure changing levels of business confidence within HR Technology & Services

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Every quarter NelsonHall publishes the NelsonHall HR Technology & Services Confidence Index, a Quarterly Index of Confidence that monitors changes in industry confidence in the global Learning BPS market.

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SYKES- Cognitive CX Services

Vendor Analysis

by Ivan Kotzev

published on Jan 10, 2020

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Report Overview:

This NelsonHall vendor assessment analyzes SYKES' offerings and capabilities in Cognitive CX Services.

Who is this Report for:

NelsonHall’s Cognitive Customer Experience Services report on SYKES is a comprehensive assessment of SYKES’ offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of CXS and identifying vendor suitability for CXS RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of SYKES cognitive customer experience services offerings and capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery sites.

Key Findings & Highlights:

SYKES approaches the market uncertainty about cognitive CX capabilities with a digitize first methodology to drive outcomes relevant for the individual client. It uses microservices and APIs to create a 'digital exhaust' with data from products and processes across channels into a single environment. Key capability here is the OneTEAM platform.

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