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NEAT reports results:
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Next-Generation RPO 2024
Apr 30, 2024 by Jeanine Crane-ThompsonThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering recruitment process outsourcing (RPO) services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific focus on candidate experience, technology innovation, service innovation, multi-country delivery, and talent acquisition (TA) transformation. Vendors evaluated for this NEAT are: ADP, Avencia, Cielo, IBM, Lorien, NLB Services, NXTThing RPO, PeopleScout, Pontoon, and Sanderson. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].[read more] -
Multi-Process HR Transformation Services 2024
Apr 17, 2024 by Elizabeth RennieThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering multi-process HR transformation services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall and with specific areas of capability (talent/skills, efficiency, Workday services, SuccessFactors services, Oracle HCM services), company focus (SME-mid market, large enterprises) and geographic coverage (North America, Europe, and multi-country). Vendors evaluated for this NEAT are: Vendors evaluated for this NEAT are: Accenture, ADP, Alight Solutions, Capgemini, Conduent, HR Path, IBM, SD Worx, TCS, and Zalaris. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].[read more] -
Salesforce Services 2024
Apr 02, 2024 by Kishore GortiThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Salesforce services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in Experience Cloud Services, Field Services, Commerce Cloud Services, Marketing Cloud Services, Revenue Cloud Services, MuleSoft Services, and Vlocity Services. Vendors evaluated for this NEAT are: Accenture, Apexon, Capgemini, CGI, Coforge, Cognizant, Deloitte Consulting, EPAM Systems, Grazitti Interactive, IBM, Infosys, LTIMindtree, Mastek, NTT DATA, TCS, Tech Mahindra, and Wipro. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].[read more] -
CWS & MSP 2024
Mar 26, 2024 by Nikki EdwardsThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering contingent workforce services (CWS) and managed service program (MSP) services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in technology innovation & transformation, services innovation & transformation, and geographic footprint & scalability. Vendors evaluated for this NEAT are: CXC Global, Hudson RPO, Lorien, Magnit, NLB Services, Page Outsourcing, Pontoon, Resourgenix, Rullion, and Sanderson. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].[read more] -
CX Services Transformation 2024
Feb 22, 2024 by Ivan KotzevThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Customer Experience (CX) transformation services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall and with specific capability in CX improvement, cost optimization, and revenue generation. Vendors evaluated for this NEAT are: Alorica, Arvato, Atento, Concentrix, Conduent, Firstsource, Foundever, HGS, Infosys, IntouchCX, Movate, ResultsCX, TaskUs, Tech Mahindra, Teleperformance, Transcom, and WNS Global Services. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].[read more] -
Cyber Resiliency 2024
Feb 20, 2024 by Mike SmartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering cyber resiliency services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in Cyber Consulting & Strategy Construction, Managed Cyber Security Services, and Incident Response & Backup Services. Vendors evaluated for this NEAT are Abacode, Accenture, Capgemini, DXC Technology, Eviden, IBM, Infosys, Kyndryl, Sopra Steria, Tata Communications, Tata Consultancy Services, Unisys, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
Property & Casualty Operations Transformation 2024
Jan 30, 2024 by Bilal ChaudhryThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering property & casualty (P&C) insurance operations transformation services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall and with specific capability in new product set-up, underwriting, customer administration, and claims administration. Vendors evaluated for this NEAT are: Cogneesol, Cognizant, DXC Technology, Genpact, Mphasis, TCS, WNS, and Xceedance. To find out more, contact Guy Saunders at [email protected].[read more] -
Next-Generation Benefits Administration 2024
Jan 24, 2024 by DeeAnna WarringtonThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering benefits administration services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific focus on total benefits outsourcing (TBO), health & welfare (H&W) benefits, enabling digital transformation, marketplace capability, and geographic reach. Vendors evaluated for this NEAT are: ADP, Alight Solutions, Aon, bswift, Businessolver, Conduent, Empyrean, Fidelity, isolved, TELUS International, and WEX. To find out more, contact Guy Saunders at [email protected].[read more] -
Industry 4.0
Jan 23, 2024 by Eric LevineThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Industry 4.0 services for manufacturing. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in AR/VR and digital twins, monitoring and security services, and next-generation services. Vendors evaluated for this NEAT are: Accenture, Capgemini, Cyient, DXC Technology, Eviden, IBM, L&T Technology Services, LTIMindtree, Sopra Steria, Tata Elxsi, TCS, Tech Mahindra, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
ESG Services in Banking 2024
Jan 10, 2024 by Andy EfstathiouThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering ESG services in the banking sector. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in professional services, social services, governance services, and environmental services. Vendors evaluated for this NEAT are: Avaloq, Capgemini, Happiest Minds, Infosys, LTIMindtree, Mphasis, Sopra Steria, TCS, Tech Mahindra, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
Procurement Transformation 2024
Jan 09, 2024 by Vaibhav WardhanThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering procurement services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in consulting & transformation, sourcing & category management, and downstream procurement. Vendors evaluated for this NEAT are: Accenture, Capgemini, Dragon Sourcing, Efficio, Genpact, GEP, IBM, Infosys, TCS, Tech Mahindra, Wipro, and WNS. To find out more, contact Guy Saunders at [email protected].[read more] -
Advanced Digital Workplace Services 2023
Nov 27, 2023 by John LahertyThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering advanced digital workplace services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in build services, run services, and around Microsoft products. Vendors evaluated for this NEAT are: Accenture, Atos, Capgemini, Compucom, Computacenter, DXC Technology, Fujitsu, Getronics, Infosys, Kyndryl, LTIMindtree, Movate, Mphasis, NTT DATA, Stefanini, TCS, T-Systems, Unisys, UST, and Zensar Technologies. To find out more, contact Guy Saunders at [email protected].[read more] -
Payroll Services 2023
Nov 09, 2023 by Elizabeth RennieThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering payroll services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors with digital payroll capability, multi-country payroll capability, and extended HR capability. Vendors evaluated for this NEAT are: ADP, Alight Solutions, CloudPay, Infosys, isolved, Neeyamo, OneSource Virtual, Paybix, Paychex, Popay, Ramco Systems, Safeguard Global, SD Worx, TMF Group, and UKG. To find out more, contact Guy Saunders at [email protected].[read more] -
Learning Services 2023
Oct 27, 2023 by Nikki EdwardsThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering learning services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, those with specific capability in service innovation, technology innovation, and skilling (including reskilling and upskilling), and those with the best geographic footprint and market scalability. Vendors evaluated for this NEAT are: Capgemini, GP Strategies, IBM, InfoPro Learning, Infosys, NIIT, Ozemio, Seertech, Tesseract Learning, and VPS. To find out more, contact Guy Saunders at [email protected].[read more] -
Global EOR Services 2023
Oct 03, 2023 by Jeanine Crane-ThompsonThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering global EOR services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall and those with specific capability in delivering innovation in both technology and services. Vendors evaluated for this NEAT are: Atlas, CXC Global, Globalization Partners, Magnit, Multiplier, Neeyamo, Papaya Global, Remofirst, Remote, Safeguard Global, and Velocity Global. To find out more, contact Guy Saunders at [email protected].[read more] -
Learning Platforms 2023
Sep 05, 2023 by Nikki EdwardsThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering learning technology platforms. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, those with specific capability in the mid-market, and those with the best geographic footprint and market scalability. Vendors evaluated for this NEAT are: Bridge, Cornerstone, Degreed, Edflex, InfoPro Learning, Infosys, Invince, Komensky, KREDO (a Tesseract Learning platform), Learn Amp, Learning Pool, NIIT MTS, NovoEd, Seertech, Tenneo, and Totara. To find out more, contact Guy Saunders at [email protected].[read more] -
Content Transformation 2023
Aug 15, 2023 by Ivan KotzevThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of customer experience (CX) vendors offering content transformation services. This encompasses content moderation services, which includes trust and safety and community management; and content creative services, focused on marketing back-office activities such as editing, localization, and labelling, plus some AI training. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in CX improvement, cost optimization, and revenue generation. Vendors evaluated for this NEAT are: Alorica, Concentrix, Conectys, Foundever, Majorel, Sutherland Global Services, TaskUs, Tech Mahindra, Teleperformance, TELUS International, transcosmos, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
Intelligent Automation in Banking 2023
Jul 10, 2023 by Andy EfstathiouThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering intelligent automation (IA) services for the banking sector. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in RPA services, AI services, managed services, and professional services. Vendors evaluated for this NEAT are: Accelirate, Capgemini, Coforge, Datamatics, Fidelity Information Services, Firstsource, Infosys, LTIMindtree, Mphasis, Sopra Banking Software, TCS, Tech Mahindra, UST, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
Next Generation HCM Technology 2023
Jun 30, 2023 by DeeAnna WarringtonThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Human Capital Management (HCM) technology. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors in the SMB and mid- to large-company markets. Vendors evaluated for this NEAT are: ADP, Ascent HR, Cornerstone, Darwinbox, Hibob, Infor, isolved, Oracle, Paychex, Paycor, Paylocity, SuccessFactors, UKG, and Workday. To find out more, contact Guy Saunders at [email protected].[read more] -
Quality Engineering 2023
Jun 12, 2023 by Dominique RaviartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering quality engineering services (formerly referred to as software testing services). The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in application security testing, RPA-based test automation, AI-based analytics & automation, UX testing, cloud migration testing, and ERP & COTS testing. Vendors evaluated for this NEAT are: Accenture, Amdocs, Apexon, Aspire Systems, Atos, Capgemini, Cigniti, Cognizant, eInfochips, EPAM Systems, Expleo, IBM, Infosys, LTIMindtree, NTT DATA, Qualitest, TCS, Tech Mahindra, TestingXperts, Testinium, Trigent, ValueMomentum, Virtusa, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
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Blog post results:
ADP Meeting of the Minds: Spotlight on HCM
Apr 16, 2014 by Gary Bragar[read more] 0 commentsADP is focused on growing its HCM business globally. Much of this growth will be organic. Accordingly, ADP is making investments across HCM including ADP Vantage, which has global record capability, and aiming to help organizations improve their employee engagement and talent management. ADP&rs[...]
IBM Connect 2014: Spotlight on Kenexa
Feb 04, 2014 by Gary Bragar[read more] 0 commentsThe theme of last week’s IBM Connect Conference was Energizing Life’s Work. There was also a concurrent Kenexa World Conference which joined the IBM Connect general sessions. When IBM acquired Kenexa for $1.3bn in December 2012 (with Kenexa integrated into IBM’s Software Group a[...]
Xerox Services Q4 2013 Results: Needs to Improve Margin In 2014
Jan 24, 2014 by Rachael Stormonth[read more] 0 commentsXerox Services financial performance in Q4 and full year 2013 had some clear positives. Looking at signings: Full year 2013 signings were up 20%, with BPO and ITO renewal rate at 92%, above the target range of 85% to 90% and 7 points higher than 2012. And new business signings was up 9% in [...]
NelsonHall’s HR Program Just Gets Bigger
Jan 22, 2014 by Gary Bragar[read more] 0 commentsNelsonHall’s HR team has undertaken a review of our programs and in response to customer feedback and market requests and will be launching a Managed Services Program (MSP) in 2014. The MSP program will supplement the already established HR programs: Multi-process HR BPO services. [...]
Wipro Q3 FY14 Results: Making Progress, But Is it Catching Up?
Jan 17, 2014 by Rachael Stormonth[read more] 0 commentsWipro results this quarter show an ongoing improvement: topline growth is continues to improve and operating margin is the highest it has been for two years. Clearly, it still has a way to go to catch up with Indian growth rates (NASSCOM guided on 14% this FY), let alone with TCS. This quarter, Wipr[...]
TCS Q3 FY14 Results: TCS Continues to Pull Ahead - What are Its Growth Engines?
Jan 16, 2014 by Rachael Stormonth[read more] 0 commentsAnother very strong quarter from TCS, with no hint of the slight slowdown in growth that we have seen at Accenture (for its November quarter) and Infosys. If we look at where the growth is coming from: The more established ADM services (where Infosys took its eye of the ball in FY 13) contr[...]
Infosys Q3 FY 2014 Results: Traditional ADM Services Recover; PPS Businesses Yet to Make a Meaningful Contribution to Infosys 3.0
Jan 10, 2014 by Rachael Stormonth[read more] 0 commentsThere are clear positives to this quarter’s results from Infosys, and its share price certainly picked up (is now the highest since March 2012), though it continues to look to address a number of challenges, some of which are company-specific issues. This is the third quarter of improved to[...]
NelsonHall’s 2014 HRO Predictions By Service Line
Dec 17, 2013 by Gary Bragar[read more] 0 commentsPer NelsonHall’s blog of December 12, 2013 was a healthy year for HRO, with overall contract activity up ~37%. We now take a look at what we can expect in 2014 by HRO service line. MPHRO We predict the Global MPHRO market will grow at mid-single digits CAAGR through 2017 The Shared Se[...]
HP Enterprise Services Exceeds Guidance for FY 2013
Nov 26, 2013 by Rachael Stormonth[read more] 0 commentsHP Enterprise Services (ES) has announced fiscal Q4 2013 results, for the period ending October 31, 2013: Revenues were $5,759m, down 9.3% y/y, and down 1% sequentially EBIT was $255m, a margin of 4.4% down 223 bps y/y. Fiscal Q4 2013 revenue (and y/y and sequential revenue growth) by s[...]
Capita CEO to Retire
Nov 18, 2013 by Rachael Stormonth[read more] 0 commentsCapita has announced the retirement of its CEO, Paul Pindar, with effect from February 28, 2014. Pindar will step down after 26 years with the company. Andy Parker, Capita's current Deputy Chief Executive and Joint COO, will succeed Paul as Chief Executive from March 1, 2014. Dawn Marriott[...]
Xerox Analyst Conference: Key Takeaways about the Services Business
Nov 12, 2013 by Andy Efstathiou[read more] 0 commentsXerox Services has not operated its business at high efficiency over the past few years. It has been very late to offshoring, growing revenues internationally, and rationalizing its services businesses around a few key areas. The current five plank strategy is devised to address those challenges. Xe[...]
Cabinet Office on Track with Shared Services Strategy
Nov 04, 2013 by NelsonHall Analyst[read more] 0 commentsThe U.K. Cabinet Office recently briefed NelsonHall about progress with its shared services strategy. Shared services has been a recurring theme in the U.K. public sector’s drive for efficiency for many years. It has continued to rise in importance as a lever for cost savings in the public sec[...]
Northgate Information Solutions Announces 2013 Revenues Down 6% to £802m
Sep 02, 2013 by NelsonHall Analyst[read more] 0 commentsNGA's performance is in keeping with the HRO market which has been buoyant in recent months. The division's revenue will have been boosted by the Convergys acquisition as well as wining new contracts (e.g. Aer Lingus) and successful renewals (e.g. Fifth Third Bank). The restructuring of N[...]
Highlights and Trends in the HRO Market for H1 2013: Part Two
Aug 14, 2013 by NelsonHall Analyst[read more] 0 commentsRecruitment Process Outsourcing Last week, I zeroed in on specific market activity within the payroll, learning and RPO service lines. Today, I am taking a closer look at H1 2013 activity in benefits administration and MPHRO and considering what we should expect in H2 2013 based on Nels[...]
Highlights and Trends in the HRO Market for H1 2013: Part One
Aug 07, 2013 by NelsonHall Analyst[read more] 0 commentsNow that H1 2013 is complete, it is time to recap on highlights and trends in the HRO world. Overall Activity There was a healthy number of new contracts awarded across all HRO service lines in H1 2013. There was, however, an increase in organizations changing their existing service [...]
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