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for Multi-Process & Cloud HR Services

Track the pattern of service adoption by monitoring Multi-Process & Cloud HR Services contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!

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Confidence Index:

for Multi-Process & Cloud HR Services

NelsonHall Confidence Index is a quarterly survey to measure changing levels of business confidence within HR Technology & Services

Join NelsonHall HR Technology & Services Confidence Index:

Every quarter NelsonHall publishes the NelsonHall HR Technology & Services Confidence Index, a Quarterly Index of Confidence that monitors changes in industry confidence in the global Multi-Process & Cloud HR Services market.

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NEAT reports results:

  • SAP HANA & S/4HANA Services

    Oct 24, 2017 by David McIntire
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering SAP HANA and S/4HANA services as part of their IT services portfolio. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific focus on SAP HANA and S/4HANA. Vendors evaluated are Accenture, Atos, Capgemini, CGI, DXC Technology, EPAM Systems, Infosys, LTI, NTT Data, TCS, Virtusa, and Wipro. To find out more, contact Guy Saunders at [email protected].
    [read more]

  • Software Testing: Crowdtesting

    Oct 17, 2017 by Dominique Raviart
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering software testing services using the crowdtesting model. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on UX and mobile. Vendors evaluated are Applause, BugFinders, passbrains, QA Infotech, Qualitrix, and Testbirds. To find out more, contact Guy Saunders at [email protected].
    [read more]

  • Multi-Process HR Services

    Sep 13, 2017 by Amy Gurchensky
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering multi-process HR services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific focus on cloud-based HR services, intelligent technologies, technology integration, and globalization. Vendors evaluated are: Accenture, ADP, Alight Solutions, Capgemini, Capita, Conduent, Genpact, IBM, Infosys, Neeyamo, NGA HR, OneSource Virtual, TCS, Wipro, WNS, and Zalaris. To find out more, contact Guy Saunders at [email protected].
    [read more]

  • Cloud-Based HR Services

    Aug 23, 2017 by Elizabeth Rennie
    This 2017 NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering cloud-based HR services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on services based on the Workday and SAP SuccessFactors platforms. Vendors evaluated are Accenture, ADP, Alight Solutions, Capgemini, Ceridian, Conduent, DXC Technology, HCL, Hexaware, IBM, Infosys, Neeyamo, NGA HR, OneSource Virtual, SD Worx, TCS, Wipro, WNS, and Zalaris. To find out more, contact Guy Saunders at [email protected].
    [read more]

  • Managed Services Programs (MSP)

    Jul 21, 2017 by Nikki Edwards
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Managed Services Programs (MSP) as part of their HR services portfolio. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and those with a specific focus on strategic talent sourcing, talent analytics, and multi-country delivery. Vendors evaluated are Allegis Global Solutions, AMS, Capita, KellyOCG, Pontoon, TAPFIN, Yoh, and ZeroChaos. To find out more, contact Guy Saunders at [email protected].
    [read more]

  • Multi-Channel CMS

    Jun 16, 2017 by Ivan Kotzev
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering multi-channel services as part of their Customer Management Services (CMS) offerings. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on increased revenue, self-service enablement, and CX improvement. Vendors evaluated are: Aegis, Capgemini, Concentrix, Conduent, CSS Corp, HGS, Infosys, Intelenet, iSON BPO, Sitel, Sutherland, Sykes, TaskUs, Teleperformance, TeleTech, Webhelp, and WNS. To find out more, contact Guy Saunders at [email protected].
    [read more]

  • IoT Services

    Jun 07, 2017 by Dominique Raviart
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Internet of Things (IoT) Services as part of their IT services portfolio. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on customer engagement, improved efficiency, and enabling new business models. Vendors evaluated are: Accenture, Aricent, Atos, Capgemini, CSS Corp, EPAM Systems, Genpact, Harman Connected Services, Hexaware Technologies, IBM, Infosys, L&T Infotech, L&T Technology Services, Logicalis, Luxoft, NTT Data, Sopra Steria, TCS, Tech Mahindra, Tieto, T-Systems, VirtusaPolaris, and Wipro. To find out more, contact Guy Saunders at [email protected].
    [read more]

  • Digital Transformation Services

    May 24, 2017 by David McIntire
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Digital Transformation Services as part of their IT services portfolio. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on consulting and implementation services. Vendors evaluated are: Atos, CSC, EPAM Systems, HCL, IBM, Infosys, Luxoft, NIIT Technologies, NTT Data, Sopra Steria, TCS, Tech Mahindra, and VirtusaPolaris. To find out more, contact Guy Saunders at [email protected].
    [read more]

  • FinTech Services in Banking

    May 04, 2017 by Andy Efstathiou
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering FinTech services as part of their banking BPS portfolio. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on Consulting, Design & Deploy, Operations Support, New Digital Business Models, and Legacy Process Automation. Vendors evaluated are: Atos, Avaloq, Capgemini, DXC, Genpact, HCL Technologies, IBM, Infosys, NIIT Technologies, Sutherland, Syntel, TCS, VirtusaPolaris, and Wipro. To find out more, contact Guy Saunders at [email protected].
    [read more]

  • Property & Casualty Insurance BPS

    May 03, 2017 by NelsonHall Analyst
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Property & Casualty insurance services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall. Vendors evaluated are: Accenture, Cognizant, CSC, EXL, Genpact, Infosys, Sutherland, TCS, and WNS. To find out more, contact Guy Saunders at [email protected].
    [read more]

  • CMS in Telecoms

    May 02, 2017 by Vicki Jenkins
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Customer Management Services specifically for the telecommunications sector. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and in the focus areas of cost reduction, revenue increase, and customer satisfaction. Vendors evaluated are: Aegis, Alorica, Conduent, CSS Corp, Firstsource, HGS, Infosys, Intelenet Global Services, Sitel, Sutherland, Sykes, TCS, Tech Mahindra, Teleperformance, Transcom, and Transcosmos. To find out more, contact Guy Saunders at [email protected].
    [read more]

  • Managed Security Services

    Apr 13, 2017 by Mike Smart
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Managed Security Services as part of their IT services portfolio. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on Application Security, Network Security, and Advanced Security Services.Vendors evaluated are: CGI, Atos, Capgemini, CSS Corp, DXC Technology, IBM, Infosys, SecureWorks, TCS, and Unisys. To find out more, contact Guy Saunders at [email protected].
    [read more]

  • Learning BPS

    Apr 10, 2017 by Amy Gurchensky
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering learning business process services (learning BPS). The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on revenue & competency, learner engagement, cost reduction, compliance, and strategic transformation. Vendors evaluated are: Accenture, Ascender, Capita, Conduent, Delta College Corporate Services, Expertus, GP Strategies, IBM, InfoPro Learning, Infosys, LearningMate Solutions, NIIT, QA, Raytheon, Tech Mahindra, and The Learning Factor. To find out more, contact Guy Saunders at [email protected].
    [read more]

  • Application Outsourcing

    Mar 15, 2017 by David McIntire
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Application Outsourcing services as part of their IT services portfolio. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on Application Development and Application Maintenance. Vendors evaluated are: Accenture, Atos, Capgemini, Infosys, Luxoft, NIIT Technologies, NTT Data, TCS, Tech Mahindra, Unisys, and VirtusaPolaris. To find out more, contact Guy Saunders at [email protected].
    [read more]

  • RPA & AI in Banking

    Feb 17, 2017 by Andy Efstathiou
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering RPA and/or AI services as part of their banking BPS portfolio. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on RPA, AI, legacy process automation, and support for new digital banking models. Vendors evaluated are: Capgemini, CSC, EXL, Genpact, HCL Technologies, Hexaware Technologies, IBM, Infosys, L&T Infotech, Tech Mahindra, VirtusaPolaris, and Wipro. To find out more, contact Guy Saunders at [email protected].
    [read more]

  • Big Data & Analytics

    Jan 27, 2017 by Dominique Raviart
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Big Data & Analytics services as part of their IT services portfolio. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on Platforms & Accelerators, Operational Improvement, New Business Models, and Efficiency Improvement. Vendors evaluated are: Accenture, Atos, Capgemini, CGI, HCL Technologies, Infosys, NTT DATA Services, Tata Consultancy Services, Tech Mahindra, Unisys, and Wipro. To find out more, contact Guy Saunders at [email protected].
    [read more]

  • CMS in Retail Banking

    Jan 23, 2017 by Vicki Jenkins
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Customer Management Services specifically for the Retail Banking sector. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and in the focus areas of cost reduction, revenue increase, and customer satisfaction. Vendors evaluated are: Aegis, Alorica, Conduent, Firstsource, Infosys, Intelenet Global Services, Sitel Corporation, Sykes Enterprises, Teleperformance, TeleTech, Transcom, and Wipro. To find out more, contact Guy Saunders at [email protected].
    [read more]

  • Benefits Administration - Overall

    Jan 18, 2017 by Amy Gurchensky
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Benefits Administration services. Here, the NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, i.e. across all Benefits Administration services. Vendors evaluated are: ADP Employer Services, Aon Hewitt, Businessolver, Capita, Conduent, Empyrean, Equiniti, Fidelity Human Resource Services, JLT Benefit Solutions, LifeWorks, Mercer, Morneau Shepell, Secova, WageWorks, and Willis Employee Benefits. To find out more, contact Guy Saunders at [email protected].
    [read more]

  • Benefits Administration - U.K. Focus

    Jan 17, 2017 by Amy Gurchensky
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Benefits Administration services. Here, the NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, i.e. across all Benefits Administration services. Vendors evaluated are: Aon Hewitt, Capita, Conduent, Equiniti, JLT Benefit Solution, Mercer, and Willis Employee Benefits. To find out more, contact Guy Saunders at [email protected].
    [read more]

  • Benefits Administration - U.S. Focus

    Jan 17, 2017 by Amy Gurchensky
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Benefits Administration services. Here, the NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, i.e. across all Benefits Administration services. Vendors evaluated are: ADP Employer Services, Aon Hewitt, Businessolver, Conduent, Empyrean, Fidelity Human Resource Services, LifeWorks, Mercer, Morneau Shepell, Secova, WageWorks, and Willis Employee Benefits. To find out more, contact Guy Saunders at [email protected].
    [read more]

Blog post results:

  • How will Europe Address Post-Pandemic HR Challenges?

    Oct 22, 2021 by Elizabeth Rennie

      As the pandemic normalizes across day-to-day life, NelsonHall expects HR service delivery to adapt to a whole new set of challenges, both through legislation and HR best practices. The convergence of three key themes are likely to see new HR solutions being developed: staff welfare [...]

    [read more] 0 comments

  • Highlights from Workday Rising 2018 (vlog)

    Oct 08, 2018 by Elizabeth Rennie

      Pete Tiliakos presents a round-up of the latest developments from Workday and the key discussion points from the Workday Rising annual user conference held in Las Vegas, Nevada.[...]

    [read more] 0 comments

  • Advances in HR Tech: The View from The Strip

    Sep 19, 2018 by Elizabeth Rennie

      This past week, I attended two HR events at opposite ends of the Las Vegas strip: HR Technology conference and SuccessFactors’ SuccessConnect client event. Together, they attracted ~14k HR leaders, practitioners, vendors, analysts, thought leaders, and clients, and had the common[...]

    [read more] 1 comments

  • Neeyamo Addressing the White Spaces in HR

    May 18, 2018 by Gary Bragar

      Now in its tenth year, Neeyamo is hitting its stride as a niche global HR services provider. I recently caught up with the company at its first U.S. analyst and advisor event for an update on its HR service lines. Strategic focus Neeyamo aims to ‘address the white spaces in[...]

    [read more] 0 comments

  • Zalaris: Transforming into a One-Stop-HR-Shop for European Organizations

    Apr 09, 2018 by NelsonHall Analyst

      Over the last year, Zalaris has markedly stepped up its geographic and service expansion journey –  first fuelled by the acquisition of Germany-based Sumarum AG and then with the acquisition of U.K.-based ROC Global Solution Consulting. It’s important to note that Z[...]

    [read more] 0 comments

  • Alight Solutions: 2017 Progress Report & 2018 Vision

    Dec 14, 2017 by NelsonHall Analyst

      It has been 10 months since the announcement that Aon was divesting the businesses within its Outsourcing segment to private equity firm Blackstone, and 6 months since Alight was formally launched as a new company, which makes it an ideal time to review its progress and where it is hea[...]

    [read more] 0 comments

  • The Journey for HR Services in 2018: Part 2

    Dec 06, 2017 by NelsonHall Analyst

      In my last blog, I laid out 2018 predictions for two areas of talent management: recruiting and learning (see here). This blog looks at what to expect over the next year for payroll services and benefits administration. Trending topics in these areas over the last year included cloud, [...]

    [read more] 0 comments

  • The Rise of Intelligent Automation in Benefits Administration

    Nov 08, 2017 by NelsonHall Analyst

    Relative to other HR services, the application of intelligent automation in benefits administration is lagging, but is slowly making progress.  With respect to RPA, Conduent and Alight are among the first movers, with both using bots for manual calculations in pension administration. In add[...]

    [read more] 0 comments

  • The Gig Economy & the Challenge for HR

    Sep 22, 2017 by NelsonHall Analyst

    The gig economy has been a recent trending topic. While the concept of gig workers is nothing new, the attention being paid to it is, especially since this is an area whose growth has been facilitated by the digital marketplace. Here, I take a quick look at the challenges gig workers presen[...]

    [read more] 0 comments

  • ADP’s User-Centric Innovations Pave the Way for Services Growth

    Sep 15, 2017 by NelsonHall Analyst

      This week, ADP held its annual industry analyst event in NYC, and as well as welcoming guests with apples to celebrate the arrival of fall, it also ushered in the season with significant news regarding its HR technology innovations. One thing is clear about the technology-enabled servi[...]

    [read more] 0 comments

  • Leveraging Predictive HR Analytics to Affect Business Outcomes

    Sep 07, 2017 by NelsonHall Analyst

    For years, the application of analytics in HR services has been heavily focused on descriptive information such as workforce demographics (e.g. average employee age, proportion of males to females, number of employees are nearing retirement, etc.) or talent management metrics (e.g. average time [...]

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  • Multi-Process HR Services Buyers Seek Standardization & Automation, but Rapport is Top Vendor Selection Criterion

    Aug 29, 2017 by NelsonHall Analyst

    NelsonHall’s latest Multi-Process HR Services NEAT vendor evaluation included customer interviews to ascertain current satisfaction levels and future expectations across a range of criteria. Below is a selection of the findings from our interviews with multi-process HR services customers. [...]

    [read more] 0 comments

  • A Closer Look at the Modern Approach to Multi-Process HR Services

    Jul 31, 2017 by NelsonHall Analyst

      This is the second of two articles on the multi-process HR BPS market. NelsonHall’s latest market analysis report on the multi-process HR BPS market recognizes two types of strategies adopted by vendors taking a modern approach to multi-process HR services: intelligent technologi[...]

    [read more] 0 comments

  • Speed of Deployment Key to ROI Realization in Cloud HR

    Jul 27, 2017 by Elizabeth Rennie

      NelsonHall’s recently published (July, 2017) Targeting Cloud-Based HR Services market analysis report estimates the global cloud-based HR services market to be $15.2bn, and this is expected to continue its growth trajectory (~6.3% CAGR) to reach $20.6bn by 2021.  With the[...]

    [read more] 1 comments

  • State of the Multi-Process HR Services Market

    Jul 26, 2017 by NelsonHall Analyst

      The multi-process HR services market has evolved significantly over the years. The traditional approach, characterized by comprehensive end-to-end HR BPS services over a long term (often 7-10 years) leveraged on-premise solutions that were heavily customized. This gave way to the trans[...]

    [read more] 0 comments

  • Trending Now in HR Services

    Jun 30, 2017 by NelsonHall Analyst

      As H1 2017 comes to a close, it’s a good time to reflect on recent key activity and where the market is headed for the rest of the year and beyond. Here, I round up what’s trending now in payroll, benefits administration, recruitment, and learning. Payroll The mo[...]

    [read more] 0 comments

  • Ceridian Forces the Pace with Dayforce

    Jun 01, 2017 by NelsonHall Analyst

      Over the last few years, Ceridian has been focused on re-establishing itself as a cloud technology and service provider with its Dayforce HCM platform. Here, I look at the progress the company has made, including a review of current and future Dayforce developments and client successes[...]

    [read more] 0 comments

  • ADP Demonstrates Why Service is Core Differentiator

    Mar 28, 2017 by Gary Bragar

      ADP’s CEO Carlos Rodriguez began the company’s annual client conference, Meeting of the Minds, by talking about unprecedented challenges faced, including global talent needs, growing compliance burdens, and rising expectations. And though perhaps not the most original of me[...]

    [read more] 0 comments

  • Facts & Implications of Aon Hewitt’s Sale to Blackstone

    Feb 16, 2017 by NelsonHall Analyst

    Last week Aon Hewitt announced that it has signed a definitive agreement to sell nearly all the businesses within its Outsourcing segment (including benefits administration, HR BPO, and Workday cloud HR services) to Blackstone. Initially, it may appear that this is a step backwards from some of [...]

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  • HRO: A Year in Review & 2017 Preview

    Jan 06, 2017 by NelsonHall Analyst

    Following several years of growth, the HR outsourcing market continues to ride the crest of the wave, and is gearing up for a prosperous 2017 following investments across all service lines. We will shortly be publishing an in-depth blog on HRO predictions for 2017, but first I take a quick look [...]

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