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Liz is HR Technology and Services Research Director at NelsonHall, with global responsibility for key HR research projects including Cloud-Based HR Transformation, Cloud-Based Benefits Services, HCM Technology, EoR, Global Payroll and The Future of HR, as part of NelsonHall's wider HR Technology & Services practice.
meet & followNikki is a Principal Research Analyst at NelsonHall and a member of the HR Technology & Services practice. Nikki covers HR services research in the areas of Recruitment Process Outsourcing (RPO), Managed Service Programs (MSP), Total Talent, and Learning.
meet & followJeanine is a Principal Research Analyst at NelsonHall and a member of the HR Technology & Services practice. She has global responsibility for key HR areas including employer of record (EOR) and learning platforms.
meet & followDeeAnna is a Principal Research Analyst at NelsonHall and a member of the HR Technology & Services practice. She has global responsibility for key HR areas including HCM technology, workforce management, and health & welfare administration.
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Please visit NelsonHall's HRO Insight blog for further updates from our analysts daily
published on Jan 13, 2015
Mercer, founded in 1937 and headquartered in New York, New York, is a global HR consulting, outsourcing, and investment services organization. Its outsourcing business is focused exclusively on the provision of benefits administration services.
NelsonHall's H&W Services Vendor Assessment for Mercer is a comprehensive assessment of Mercer's H&W offering and capabilities designed for:
The report provides a comprehensive and objective analysis of Mercer's H&W offering, capabilities, and market and financial strength, including:
The company's H&W service offering includes H&W administration (including COBRA admin and spending account admin), healthcare claims advocacy services, absence management, and healthcare exchanges.
Mercer primarily targets large market organizations with more than 10k employees in the U.S. for its traditional H&W administration offering. Its exchange offerings are targeted at organizations with more than 100 employees.
Across all its H&W services, Mercer takes a largely horizontal approach, serving mostly private sector clients across both its traditional H&W business as well as its exchange business.
The majority of Mercer's H&W client base bundles in other services from Mercer, including consulting or DB and/or DC administration.
Mercer serves ~1.6m participants, including ~500k active and retiree exchange participants.