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Concentrix - CX Services in Startups & Emerging Brands

Vendor Analysis

by Ivan Kotzev

published on Sep 01, 2022

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Report Overview:

This NelsonHall vendor assessment analyzes Concentrix's offerings and capabilities in CX Services for startups & emerging brands

 

Who is this Report for:

NelsonHall’s CX Services in Startup and Emerging Brands profile of Concentrix is a comprehensive assessment of Concentrix’s offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for CX services RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the CX Services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Concentrix’s CX services offerings and capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations.

Key Findings & Highlights:

Concentrix aims to offer a bespoke CX solution to serve the specific requirements of startups and emerging brands, utilizing broad capabilities in CX strategy, technology services and access to a partner ecosystem, and talent management. The solution is agile to adapt to the needs of the startups’ growth.

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