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NIIT - Learning BPO

Vendor Analysis

by Gary Bragar

published on Aug 23, 2013

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Report Overview:

NIIT is focused on growing its learning BPO business, which has seventeen clients today who purchase either full LBPO or selective LBPO services. The company has seen a trend in increased training delivery and has thus been expanding its partner network.

Who is this Report for:

NelsonHall's Learning BPO Services Vendor Assessment for NIIT is a comprehensive assessment of NIIT's learning services offerings and capabilities designed for:

  • Buyers of learning services, including sourcing managers monitoring the capabilities of existing suppliers of learning outsourcing and identifying vendor suitability for learning RFPs
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of NIIT's learning services outsourcing offerings, capabilities and market and financial strength, including:

  • Identification of the company's strategy, emphases and new developments
  • Analysis of the company's strengths, weaknesses and outlook
  • Revenue estimates
  • Analysis of the profile of the company's customer base, including the company's targeting strategy and examples of current contracts
  • Analysis of the company's offerings and key service components
  • Analysis of the company's delivery organization, including the location of delivery locations.

Key Findings & Highlights:

Learning BPO services offered by NIIT include:

  • Learning strategy and ROI
  • Curriculum design
  • Content development & management; including custom content
  • Learning delivery and management
  • Technology integration and management
  • Learning administration
  • Learning infrastructure management.

In addition, NIIT provides:

  • Catalog content
  • LMS
  • Virtual labs
  • Student retention services
  • Strategic assessments.

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