DEBUG: PAGE=domain, TITLE=Big Data & Analytics,ID=1579,TEMPLATE=subprogram
toggle expanded view
programcode = ITSBDA
programid = 196
database = f
alerts = t
neat = t
vendors = t
forecasting = f
confidence = f
definitions = f

Search within: Big Data & Analytics:

Access our analyst expertise:

Only NelsonHall clients who are logged in have access to our analysts and advisors for their expert advice and opinion.

To find out more about how NelsonHall's analysts and sourcing advisors can assist you with your strategy and engagements, please contact our sales department here.

Subscribe to blogs & alerts:

manage email alerts using the form below, in order to be notified via email whenever we publish new content:

has Database = f has Confidence = f -- IGNORED

ResultsCX - CX Services Transformation

Vendor Analysis

by Ivan Kotzev

published on Jan 24, 2024

Access to this report is restricted to logged in clients with access. Login to get full access

Report Overview:

This NelsonHall assessment analyzes ResultsCX's offerings and capabilities in CX Services Transformation

Who is this Report for:

NelsonHall’s CX Services Transformation profile on ResultsCX is a comprehensive assessment of ResultsCX’s offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for content moderation, trust and safety, and content development RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the CX services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of ResultsCX’s CX Services Transformation offerings, capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, challenges, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization, including the location of delivery centers.

Key Findings & Highlights:

ResultsCX is pivoting from its operational and domain expertise into digitally-led experiences. It looks to position as the CX assistant to brands when they prioritize investments, build digitally influenced customer journeys, and increase the impact in revenue acceleration, cost optimization, and enhanced experiences. The company is accelerating its own transformation journey to leverage analytics, automation, and AI to create quantifiable impacts.

Outsourcing clients looking for a CX services vendor with a strong U.S. healthcare payer market presence and domain expertise in care gap closure via digital solutions and advanced agent learning and development framework, should especially consider this profile on ResultsCX.

Login to get full access:

close