DEBUG: PAGE=domain, TITLE=Cloud & Server Management,ID=1429,TEMPLATE=subprogram
toggle expanded view
programcode = ITSCLO
programid = 148
database = t
alerts = t
neat = t
vendors = t
forecasting = t
confidence = f
definitions = t

Search within: Cloud & Server Management:

Access our analyst expertise:

Only NelsonHall clients who are logged in have access to our analysts and advisors for their expert advice and opinion.

To find out more about how NelsonHall's analysts and sourcing advisors can assist you with your strategy and engagements, please contact our sales department here.

Subscribe to blogs & alerts:

manage email alerts using the form below, in order to be notified via email whenever we publish new content:

has Database = t

Contracts Database

for Cloud & Server Management

Track the pattern of service adoption by monitoring Cloud & Server Management contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!

These documents are available to logged in clients that have purchased access to this program.

has Confidence = f -- IGNORED

Aegis - Customer Management Services

Vendor Analysis

by Ivan Kotzev

published on Jan 25, 2016

Access to this report is restricted to logged in clients with access. Login to get full access

Report Overview:

Aegis is a privately held outsourcing and technology services company headquartered in Mumbai, India. Aegis was founded in 1992 in the U.S., and since 2008 has been fully owned by Essar Group, a $35bn Indian multinational conglomerate. 

Who is this Report for:

NelsonHall’s Customer Management Services (CMS) profile on Aegis is a comprehensive assessment of Aegis’ offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of CMS and identifying vendor suitability for CMS RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Aegis’ CMS offerings and capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations.

Key Findings & Highlights:

In 2014, Essar sold Aegis’ operations in the U.S., the Philippines, and Costa Rica to Teleperformance for $610m. The transaction included ~19k employees, ~18k seats in 16 sites (nine in the U.S., six in the Philippines, and one in Costa Rica), representing ~$400m in annual revenues.

Aegis currently has operations in 40 locations across nine countries. It has ~40k employees and a ~35k seat capacity, supporting ~150 clients.

Aegis provides inbound and outbound CMS offerings at the different stages of the customer lifecycle, via both voice and non-voice channels:

  • Customer care
  • Technical support
  • Sales generation
  • Collections
  • Marketing
  • Fulfillment and back-office CMS.

Login to get full access:

close