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Newgen - Business Process & Case Management Technology Evaluation

Vendor Analysis

by Bailey Kong

published on Nov 03, 2020

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Report Overview:

This NelsonHall assessment analyzes Newgen’s offerings and capabilities in Business Process & Case Management Technology Evaluation

Who is this Report for:

NelsonHall’s Business Process & Case Management Technology Evaluation, provides an assessment of Newgen’s business process and case management platform designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of Business Process & Case Management platforms and identifying vendor suitability for RFPs
  • Process management and reengineering and intelligent automation center of excellence personnel evaluating business process & case management platform capability
  • Vendor marketing, sales, and business managers looking to benchmark their platforms against their peers
  • Financial analysts and investors covering the space of business process management, case management, intelligent automation, and adjacent areas.

Scope of this Report:

The report provides a comprehensive and objective analysis of Newgen’s business process & case management capabilities, covering Newgen iBPS’s functionality for:

  • App development and functionality
  • Mobile integration
  • Data integration and interoperability
  • Process modeling
  • Business process management
  • Case management
  • Task management.

This report also assesses Newgen’s product development strategy and strengths and challenges.

 

Key Findings & Highlights:

Newgen offers a comprehensive portfolio for business process, case, content management, document capture and processing, omnichannel customer engagement, and process automation, making it a compelling one-shop-stop for buyers. Its portfolio centers around its Digital Automation Platform for managing content, processes, and communication. Its products include:

  • OmniFlow iBPS: its intelligent process automation suite
    • Process Designer: a view for building application UIs, process definition and orchestration, and task prioritization and routing
    • Master Data Management: a view for creating integrations and managing data models
    • Workspace and Case Manager: a view for managing and performing work for process instances and cases
    • Business Rules Management: engine and a view for managing business logic independent of applications
    • Reporting and Analytics: a view for creating dashboards and generating reports
    • Process Insights: its tool for process analytics and what-if scenario simulations
    • OmniDocs: its add-on suite for end-to-end content lifecycle management
  • Newgen RPA : creating, deploying, and managing software bots.

Newgen offers a comprehensive pricing model, with subscriptions, on-premise perpetual, and scenario-based pricing.

The company has a partner network of over 350 organizations across 69 countries.

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