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Webhelp - Social Media Customer Experience Services

Vendor Analysis

by Ivan Kotzev

published on Mar 16, 2021

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Report Overview:

This NelsonHall vendor assessment analyzes Webhelp's offerings and capabilities in Social Media Customer Experience Services

Who is this Report for:

NelsonHall’s Social Media CX Services profile on Webhelp is a comprehensive assessment of Webhelp’s offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for security services RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the CX Services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Webhelp’s CX services offerings and capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations.

Key Findings & Highlights:

Webhelp aims to address the challenges through CX program designs with automation at the center. It is looking to address marketing departments' operational and administrative requirements for digital back-office services covering content production, publication, and digital assets management. Its one-to-one customer care and account management focus on messengers, expecting the support volumes to shift.

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