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Conduent - Learning BPS

Vendor Analysis

by NelsonHall Analyst

published on Apr 09, 2018

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Report Overview:

An analysis of Conduent’s learning BPS business including consulting, content design and curation, instructor management, learning administration, strategic sourcing, learning technology support.

Who is this Report for:

NelsonHall’s learning BPS vendor assessment for Conduent is a comprehensive assessment of Conduent’s learning BPS offering and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of learning BPS and identifying vendor suitability for learning BPS RFPs 
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers 
  • Financial analysts and investors specializing in the learning BPS sector. 


Scope of this Report:

The report provides a comprehensive and objective analysis of Conduent’s learning BPS offering, capabilities, and market and financial strength, including: 

  • Identification of the company’s strategy, emphasis, and new developments 
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations. 

Key Findings & Highlights:

Conduent is a business process services (BPS) provider, created in January 2017 from a divesture from Xerox. 

Conduent’s learning services include consulting, content design and curation, instructor management, learning administration, strategic sourcing, learning technology support.  

Conduent has ~13 learning BPS clients.

Conduent has recently shifted its focus and is primarily targeting its  existing domestic and multinational organizations for its learning BPS services, specifically those with a minimum of ~30k employees and a minimum of eight hours per year of formal learning per employee. This includes its existing multi-process HR services clients as well as Conduent’s clients in its other sectors, with a focus on organizations that either: 

  • Operate in a highly regulated environment,
  • Have a required formal learning requirement, or
  • Operate in a highly litigious environment. 

Table of contents:

Table of contents:

  • Background
  • Revenue Summary
  • Key Offerings
  • Delivery Capability and Partnerships
  • Target Markets
  • Strategy
  • Strengths and Challenges
  • Strengths
  • Challenges
  • Outlook

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