DEBUG: PAGE=domain, TITLE=Cyber Resiliency Services,ID=1539,TEMPLATE=subprogram
toggle expanded view
programcode = ITSMSS
programid = 190
database = t
alerts = t
neat = t
vendors = t
forecasting = t
confidence = f
definitions = t

Search within: Cyber Resiliency Services:

Access our analyst expertise:

Only NelsonHall clients who are logged in have access to our analysts and advisors for their expert advice and opinion.

To find out more about how NelsonHall's analysts and sourcing advisors can assist you with your strategy and engagements, please contact our sales department here.

Subscribe to blogs & alerts:

manage email alerts using the form below, in order to be notified via email whenever we publish new content:

has Database = t

Contracts Database

for Cyber Resiliency Services

Track the pattern of service adoption by monitoring Cyber Resiliency Services contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!

These documents are available to logged in clients that have purchased access to this program.

has Confidence = f -- IGNORED

Alorica - Content Transformation

Vendor Analysis

by Ivan Kotzev

published on Apr 27, 2023

Access to this report is restricted to logged in clients with access. Login to get full access

Report Overview:

This NelsonHall assessment analyzes Alorica’s offerings and capabilities in content transformation

Who is this Report for:

NelsonHall’s Content Transformation profile on Alorica is a comprehensive assessment of Alorica’s offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for content moderation, trust and safety, and content development RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the CX services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Alorica’s content transformation offerings, capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, challenges, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization, including the location of delivery centers.

Key Findings & Highlights:

Alorica’s trust and safety and content transformation practice aims to continue its growth pattern established over the last three years and plans to nearly double in size in 2023 to become a top three global player over the next three years. In support of this revenue target, the company sees a strong sales pipeline. It looks to offer a complete trust and safety services portfolio, including the value-add advisory service in policy governance with the automated policy ingestion and workflows in Alorica Shield.

Outsourcing clients looking for a vendor with a well-developed user and platform safety practice and advanced wellness framework with in-house tools should especially consider Alorica.

Login to get full access:

close