featured posts:
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The Three-Headed Challenge of SAP ERP Cloud Migration Services
Mar 02, 2021, by NelsonHall AnalystAs we have previously written, cloud services overall are poised to be the fastest growing area of IT services in 2021. The changing nature of cloud adoption, from non-production and non-critical applications to core business applications means that SAP environments will be no exception. In our recently published SAP Cloud Migration Services market analysis, NelsonHall estimates d[...]
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Enabling Enterprise Agility with Coforge’s Office of Enterprise Architecture
Feb 12, 2021, by NelsonHall AnalystAs the rapid rise of the pandemic demonstrated in early 2020, a company’s ability to react and respond to the changing business environment is a critical capability. Even prior to the pandemic, a NelsonHall survey of ~1k IT service buyers showed ~60% placing high importance on increasing the agility of existing core productions applications. Companies are looking for agility in[...]
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everis: Digital Transformation Pivots from Discretionary to Fundamental
May 11, 2020, by NelsonHall AnalystDigital experience consulting has been a critical focus area for IT services clients over the last several years. NelsonHall estimates that digital experience consulting services revenues grew by 15.8% globally in 2019, and projects a CAGR of around 12% from 2021 through 2024, after the COVID-19 pandemic eases. However, with COVID-19 still spreading, digital transformation project[...]
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Indian-Delivered IT Services in 2020: Innovation in Many Forms
Mar 26, 2020, by NelsonHall AnalystNelsonHall was recently invited to present at NASSCOM Technology & Leadership Forum 2020, one of my last foreign trips for some time, I suspect. While in India, in addition to presenting, participating on panels and conducting interviews, we had an opportunity to sit down with leaders from across the IT services landscape as well as venture beyond the Grand Hyatt Mumbai to delive[...]
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The Changing Focus of User Experience Services (vlog)
Mar 05, 2020, by NelsonHall AnalystUser experience and user interface (UX/UI) consulting and design has traditionally been focused primarily on external, customer-facing web properties. However, the scope and focus of experience design services has expanded as companies realize design thinking and experience-centric design has greater applicability than solely in interfacing with users. In this vlog, David McIntire pr[...]
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Digital Experience Consulting in 2020: From Fishing to Teaching Clients to Fish
Jan 23, 2020, by NelsonHall AnalystIn a recent NelsonHall survey of IT services buyers, the most highly-sought benefit of digital transformation engagements was improving customer experience and customer satisfaction (highly important to ~68% of buyers globally). This focus has driven IT services vendors to invest heavily over the last several years in expanding their experience consulting and design capabilities. In [...]
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TCS Pace: Integrating Capabilities to Drive Innovation
Dec 09, 2019, by NelsonHall AnalystIn NelsonHall’s 2019 survey of IT service buyers, when asked about the key capabilities sought in vendors, a significant majority cited a range of digital consulting capabilities. More than 65% of respondents placed high priority on capabilities such as the ability to take a business perspective to apply digital, provide a roadmap for adoption of digital, and undertake a digita[...]
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IT Service Buyers in 2019: Four Key Trends
Jun 24, 2019, by NelsonHall AnalystNelsonHall has recently completed compiling and analyzing data from a survey of over 1k IT services buyers globally. This research is being published in a series of sector reports (all are available to subscribers here), spanning the 18 sectors analyzed, with geographic breakdowns incorporated within each. While completing these individual reports we noted several themes that were[...]
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TCS Research & Innovation: Balancing Horizons to Drive Client Value
May 29, 2019, by NelsonHall AnalystAt the recent TCS Innovation Day held in New York, NelsonHall had an opportunity to talk to TCS about how it approaches its research and innovation function, balancing longer-term open-ended research and more immediately applicable innovations to evolve how it delivers services. (For more on the event itself, see the blog by Andy Efstathiou here). TCS has developed an overall appr[...]
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Integration & Autonomy: Common Traits of Successful Creative Acquisitions in IT Services
Apr 23, 2019, by NelsonHall AnalystIn recent years, many IT services firms have been aggressively acquiring new capabilities in creative areas such as design. One of the key challenges they face in acquiring such firms is managing what can be a significant culture gap between the flexibility of small creative firms and the regimented, industrialized nature of a global IT services firm. Successful acquisitions strik[...]
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DXC Bets $2bn on Recovery of Luxoft to Scale its Digital Capabilities
Jan 08, 2019, by NelsonHall AnalystYesterday morning, DXC announced its intended acquisition of Luxoft in an all cash transaction of $59 per share, around $2bn. This represents a 48% premium over Luxoft’s average closing share price over the previous ninety days (and ~86% premium on Friday’s closing price). The deal is expected to close by end June 2019. In recent years DXC (including as CSC) has made a number of[...]
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Infosys HANA and S/4HANA Tools: Automating Migration to Drive Value
Feb 21, 2018, by NelsonHall AnalystAs a follow-up to our research project focused on SAP HANA and S/4HANA services that was completed last fall, NelsonHall recently had a briefing with Infosys to take an in-depth look at components of their migration toolset and understand how it is automating the activities of existing SAP clients migrating to HANA or S/4HANA. SAP is focused on speed and agility in HANA and S/4HAN[...]
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The Impact of Digital on IT Services: 2018 IT Spend Projections
Dec 05, 2017, by NelsonHall AnalystNelsonHall is conducting an analysis of the needs of IT services clients to understand their IT and business priorities and how the growth of digital is impacting their business. In a survey of ~1,000 IT services clients across 17 industries and every region of the world, NelsonHall has identified distinct patterns of user intentions, both in terms of how clients plan to change their[...]
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The Human Side of Digital Transformation: Why Digital is Driving the Need to Invest in Non-Technical Capabilities
Apr 28, 2017, by NelsonHall AnalystNelsonHall recently completed an analysis of the digital transformation capabilities and offerings of selected IT services vendors. While all vendors are investing in offerings under the ‘digital transformation’ umbrella, their investments range from industry-focused offerings using proprietary IP, to packaged solutions, to digital strategy consulting. One area of focu[...]
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IBM Reinvigorating Its Enterprise Application Services by Developing Watson-Enabled Industry Solutions
Sep 14, 2016, by NelsonHall AnalystUnsurprisingly, given its investment in, and focus on, Watson, IBM declared at a recent Alliances Analyst Day that 2016 is 'the year of cognitive'. The intent of the meeting was to look broadly at how IBM is working with its key alliance partners, including SAP, Oracle, and Microsoft, and it is clear that IBM’s focus is on incorporating cognitive capabilities and broadening th[...]
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CSS Corp: Focused on Automating Enterprise Cloud Adoption for Consumer-Facing Clients
Mar 15, 2017, by NelsonHall AnalystCSS Corp. is a privately held Milpitas, CA-headquartered IT services and tech support vendor that NelsonHall estimates had revenues approaching $200m in FY16. The company has a new leadership team, many of whom are ex-Infosys, and it is now looking to expand beyond its core technical support offerings into the growing digital transformation and cloud migration market. CSS Co[...]