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for Digital Workplace Services

Track the pattern of service adoption by monitoring Digital Workplace Services contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!

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Atos - Next Generation End-User Computing Services

Vendor Analysis

by John Laherty

published on Nov 22, 2017

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Report Overview:

This NelsonHall vendor assessment analyzes Atos' offerings and capabilities in Next Generation EUC Services.

Who is this Report for:

NelsonHall’s Next Generation EUC Services vendor assessment for Atos is a comprehensive assessment of Atos’ next generation EUC services offerings and capabilities designed for: 

  • Sourcing managers monitoring the capabilities of existing suppliers of IT services and identifying vendor suitability for EUC services 
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers 
  • Financial analysts and investors specializing in EUC services sector.

 

Scope of this Report:

The report provides a comprehensive and objective analysis of Atos’ next generation EUC service offerings, capabilities and market and financial strength, including: 

  • Analysis of the company’s offerings and key service components
  • Revenue estimates
  • Identification of the company’s strategy, emphasis and new developments
  • Analysis of the profile of the company’s customer base including the  company’s targeting strategy and examples of current contracts
  • Analysis of the company’s strengths, weaknesses and outlook.

Key Findings & Highlights:

Atos had calendar year (CY) 2016 revenues of ~€11.7bn and a headcount of 100k at the end of September 2016. It has provided a guidance of revenue growth of 9% (~€12.8bn) at CC in full-year 2017. Its market cap is ~€13bn. 

In Q4 2016, Atos introduced a three-year strategy with a focus on digital transformation, which is centered around offerings in its "Digital Transformation Factory". These offerings include: 

  • Atos Canopy Orchestrated hybrid cloud
  • Digital Workplace: includes service desk, mobile, cloud, and UCC 
  • including Unify Circuit
  • SAP HANA by Atos
  • Atos Codex: analytics, cognitive and IoT.

These four digital transformation offerings span Atos globally and are intended to drive a ~3% CAGR in CS/CC in the 2017-2019 timeframe.

Atos' Digital Workplace Services offering has six sub-components:

  • Advisory, consulting, and design 
  • Business and vertical solutions
  • Transformation and management of change
  • UC and collaboration
  • Help and interaction center
  • Secure digital workplace platform.

Atos has ~14k FTEs across Workplace Services, of which ~8.7k FTEs are  dedicated to global service desk delivery and run services, and ~5k FTEs are dedicated to build services (on/offshore mix). 

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