DEBUG: PAGE=domain, TITLE=Digital Workplace Services,ID=1427,TEMPLATE=subprogram
toggle expanded view
programcode = ITSMMS
programid = 145
database = t
alerts = t
neat = t
vendors = t
forecasting = t
confidence = f
definitions = t

Search within: Digital Workplace Services:

Access our analyst expertise:

Only NelsonHall clients who are logged in have access to our analysts and advisors for their expert advice and opinion.

To find out more about how NelsonHall's analysts and sourcing advisors can assist you with your strategy and engagements, please contact our sales department here.

Subscribe to blogs & alerts:

manage email alerts using the form below, in order to be notified via email whenever we publish new content:

has Database = t

Contracts Database

for Digital Workplace Services

Track the pattern of service adoption by monitoring Digital Workplace Services contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!

These documents are available to logged in clients that have purchased access to this program.

has Confidence = f -- IGNORED

Getronics - Next Generation End-User Computing Services

Vendor Analysis

by John Laherty

published on Jan 10, 2018

Access to this report is restricted to logged in clients with access. Login to get full access

Report Overview:

This NelsonHall vendor assessment analyzes Getronics' offerings and capabilities in Next Generation EUC Services.

Who is this Report for:

NelsonHall’s Next Generation EUC Services vendor assessment for Getronics is a comprehensive assessment of Getronics’ next generation EUC services offerings and capabilities designed for: 

  • Sourcing managers monitoring the capabilities of existing suppliers of IT services and identifying vendor suitability for EUC services 
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers 
  • Financial analysts and investors specializing in EUC services sector.

 

Scope of this Report:

The report provides a comprehensive and objective analysis of Getronics’ next generation EUC service offerings, capabilities and market and financial strength, including:

  • Analysis of the company’s offerings and key service components
  • Revenue estimates
  • Identification of the company’s strategy, emphasis and new  developments
  • Analysis of the profile of the company’s customer base including the  company’s targeting strategy and examples of current contracts
  • Analysis of the company’s strengths, weaknesses and outlook.

 

Key Findings & Highlights:

Getronics has 4,500 employees and in 2016 it had revenues of ~€500m. It provides services including workplace management, managed cloud, UC&C, networks, and applications. It operates in 22 countries including the U.K., Germany, France, Belgium, Spain, the Netherlands, Malaysia, Singapore, India, and Thailand. 

Getronics provides next generation end-user computing services under its Digital Workspace offerings. It handles ~2m service desk contacts annually, with ~1.3k service desk agents across six global service desk locations, supporting 22 languages. 

Getronics is now focusing its run services on the end-user experience, and through next-generation proactive support. 
 

Login to get full access:

close