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Genpact - Learning BPO

Vendor Analysis

by Gary Bragar

published on Aug 15, 2013

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Report Overview:

Genpact is a global provider of business process and technology services, with a strong presence in F&A outsourcing, industry-specific BPO and analytics services. Genpact provides the following HRO services:

  • Core HR services: payroll services; time & attendance; benefits administration; and workforce administration
  • Talent management: recruitment; learning & development; performance management; and rewards & remuneration
  • Workforce analytics: HR information services; data modeling; survey analytics; and planning & forecasting.

Who is this Report for:

NelsonHall's Learning BPO Services Vendor Assessment for Genpact is a comprehensive assessment of Genpact's learning services offerings and capabilities designed for:

  • Buyers of learning services, including sourcing managers monitoring the capabilities of existing suppliers of learning outsourcing and identifying vendor suitability for learning RFPs
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Genpact's learning services outsourcing offerings, capabilities, and market and financial strength, including:

  • Identification of the company's strategy, emphases and new developments
  • Analysis of the company's strengths, weaknesses and outlook
  • Revenue estimates
  • Analysis of the profile of the company's customer base, including the company's targeting strategy and examples of current contracts
  • Analysis of the company's offerings and key service components
  • Analysis of the company's delivery organization, including the geography of delivery locations.

Key Findings & Highlights:

Genpact provides the following HRO services:

  • Core HR services: payroll services; time & attendance; benefits administration; and workforce administration
  • Talent management: recruitment; learning & development; performance management; and rewards & remuneration
  • Workforce analytics: HR information services; data modeling; survey analytics; and planning & forecasting.

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