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TaskUs - CX Services in Startups & Emerging Brands

Vendor Analysis

by Ivan Kotzev

published on Oct 17, 2022

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Report Overview:

This NelsonHall vendor assessment analyzes TaskUs' offerings and capabilities in CX services for startups and emerging brands

Who is this Report for:

NelsonHall’s CX Services in Startup and Emerging Brands profile on TaskUs is a comprehensive assessment of TaskUs’ offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for CX services RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the CX Services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of TaskUs’ CX services offerings and capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations.

Key Findings & Highlights:

TaskUs identifies itself as a startup CX services provider with an exclusive focus on digital innovator brands and an approach that actively targets industry disruptors. It benefits from two-sided and three-sided marketplace support experience. The company has experience across social networks, ridesharing, delivery, and ecommerce services.

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