DEBUG: PAGE=domain, TITLE=Software Testing,ID=1425,TEMPLATE=subprogram
toggle expanded view
programcode = ITSQUE
programid = 121
database = t
alerts = t
neat = t
vendors = t
forecasting = t
confidence = f
definitions = t

Search within: Software Testing:

Access our analyst expertise:

Only NelsonHall clients who are logged in have access to our analysts and advisors for their expert advice and opinion.

To find out more about how NelsonHall's analysts and sourcing advisors can assist you with your strategy and engagements, please contact our sales department here.

Subscribe to blogs & alerts:

manage email alerts using the form below, in order to be notified via email whenever we publish new content:

has Database = t

Contracts Database

for Software Testing

Track the pattern of service adoption by monitoring Software Testing contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!

These documents are available to logged in clients that have purchased access to this program.

has Confidence = f -- IGNORED

iSON - Multi-Channel CMS: Delivering Digital Customer Experience

Vendor Analysis

by Ivan Kotzev

published on Dec 19, 2016

Access to this report is restricted to logged in clients with access. Login to get full access

Report Overview:

This NelsonHall vendor assessment analyzes iSON's offerings and capabilities in Multi-Channel CMS.

Who is this Report for:

NelsonHall’s Multi-channel Customer Management Services (CMS): Delivering Digital Customer Experience profile on iSON BPO is a comprehensive assessment of iSON BPO’s offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of CMS and identifying vendor suitability for CMS RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of iSON BPO's CMS multi-channel offerings and capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations.

Key Findings & Highlights:

iSON BPO (iSON) is a private customer management services provider headquartered in Lagos, Nigeria.

The company supports inbound and outbound voice over assisted and automated channels; digital channels such as chat, messaging, social media monitoring and customer engagement; face to face sales in retail shops; and back-office processes in the contact center.

Login to get full access:

close