Jul 03, 2019, by Gary Bragar
I recently attended Korn Ferry’s RPO Client Advisory Forum, which was all about talent management. The theme was ‘unplugged’ and featured frank discussions about the RPO industry, including the challenges faced by the clients and service providers who attended from every region.
Beyond RPO, Korn Ferry offers many complementary talent management services, includin[...]
Jun 20, 2019, by Gary Bragar
Last week I attended PeopleScout’s annual client NEXT Talent Summit 2019. In the keynote address, President Taryn Owen noted that this event marked one year since its acquisition of TMP to strengthen its global RPO and talent advisory capabilities. TMP, which operated in the U.K. under the brand name TMP Worldwide, provides employer branding, recruitment marketing, and RPO serv[...]
Apr 10, 2019, by Gary Bragar
ADP held its 26th annual Meeting of the Minds (MOTM) client conference recently, celebrating its 70 years in business. ADP is helping change the way employees work by continuously introducing new and enhanced products and services, and here I focus on three key areas: mobile, how pay is accessed, and recruiting.
ADP Mobile: growth & new developments
ADP has 20 million regis[...]
Oct 04, 2018, by Gary Bragar
Last week, I attended Cielo’s annual analyst event, held at its service center in Buenos Aires, Argentina. Here I round up the latest high-level developments at the RPO vendor, then take a closer look at its Latin American business.
Latest developments & 2020 roadmap
Cielo performs ~157k hires for ~154 clients in ~92 countries in 36 languages. Clients are served by ~2[...]
Jul 03, 2018, by Gary Bragar
Last week, I visited the recruitment and talent management vendor Alexander Mann Solutions’ Global Client Service Center (GCSC) in Cleveland. Here I take a quick look at the growth of the operation and at recent initiatives.
Cleveland as a location
Alexander Mann Solutions (AMS) has seven GCSCs, the fourth of which opened in Cleveland in September 2012 to support AMS&rsqu[...]
Jun 21, 2018, by Gary Bragar
At its recent Talent Summit, PeopleScout announced the expansion of its service centers in the U.S., Canada, Europe, and Asia Pacific, plus the acquisition of TMP Holdings, a provider of employer branding and RPO services operating in the U.K. via Yocto, the RPO division of TMP Worldwide.
Already the largest RPO provider in terms of number of hires (~300k annually) and the largest[...]
Jun 15, 2018, by Gary Bragar
Last week, I attended and presented at Futurestep’s second annual client event, themed Talent Disruption: What’s Next? with clients attending from Asia Pacific, Europe and North America. Below is a round-up of the event’s main talking points.
Key talent acquisition & retention challenges
The following summarizes some of the key challenges presented by Futu[...]
Mar 23, 2018, by Gary Bragar
At ADP’s annual Meeting of the Minds client event this past week, what caught my attention most were the initiatives geared towards improving employee engagement/satisfaction and retention. Clearly, ADP has identified these areas as key, with its own research institute finding that ~2/3 of all turnover is voluntary – i.e. employees are leaving because they have not been g[...]
Mar 12, 2018, by Gary Bragar
NelsonHall recently published its Next Generation RPO market analysis and NEAT vendor assessment, as part of which we interviewed the clients of 20 RPO vendors across North America, Europe, and Asia Pacific to ascertain their expectations and satisfaction levels across a range of >40 recruitment service criteria.
Here I look at how working with candidates has emerged as the top area for impr[...]
Dec 20, 2017, by Gary Bragar
Recent NelsonHall interviews with the clients of the top ~20 global RPO vendors revealed that candidate communication was rated the most important vendor characteristic, with an importance score of 96%. However, the satisfaction score for candidate communication across all vendor clients was 82%, falling some way short of client expectations.
Recognizing the importance of can[...]
Nov 03, 2017, by Gary Bragar
Sevenstep RPO held its second annual analyst event last week. In addition to analysts, advisors, vendor leadership, and key service providers, practitioners/buy-side clients also attended for the day, including Commonwealth of MA, Amazon, and CVS. Here I discuss a few key take-aways.
Sevenstep RPO overview
With ~300 employees, Sevenstep RPO has global delivery centers in three [...]
May 18, 2017, by Gary Bragar
Last week, Randstad Sourceright (RSR) held its annual client forum. Amongst the many topics discussed was Randstad’s and RSR’s commitment to invest in and transform its clients’ recruitment technologies, with a focus on innovation. Here I look at some of their initiatives in play.
Reviewing new recruitment technology
Per NelsonHall research, access to improved[...]
Jun 24, 2016, by Gary Bragar
Yesterday, the people of the U.K. did what many thought unlikely, and voted the nation out of the European Union (EU). And while the wider political ramifications surrounding ‘Brexit’ start to unravel, what might be the impact on talent acquisition and the related outsourcing industry?
It’s still unclear what kind of agreement Britain and the EU will negotiate post-B[...]
May 23, 2016, by Gary Bragar
KellyOCG held its second annual analyst event in Chicago last week. The event covered KellyOCG’s full suite of HR service offerings, but here I take a closer look at MSP and RPO and specifically at the advisory and analytics services that are driving growth in these areas.
KellyOCG is the outsourcing and consulting group of Kelly Services Inc., and represents the largest growth segment of[...]
May 17, 2016, by Gary Bragar
Cielo held its annual RPO analyst event at its Milwaukee headquarters and service center last week. Cielo is one of the leading RPO providers in terms of revenue, number of hires, candidate focus, talent management focus, and global growth. It made 134k hires in 2015, with 130 clients in 69 countries. And with the addition of its newest service center in Buenos Aires, Cielo now has delivery center[...]
May 03, 2016, by Gary Bragar
On 23rd June, the people of the U.K. will have the opportunity to vote on whether or not to stay in the European Union (EU). But while the wider political debate surrounding a possible ‘Brexit’ rumbles on, what might be the impact on talent acquisition and the related outsourcing industry?
It’s still unclear what kind of agreement Britain and the EU would negotiate p[...]
Apr 07, 2016, by Gary Bragar
At the Spring CLO Conference this week, a good deal of the focus was on learning at the beginning of the employee life cycle to improve quality of hire, increase employee retention, and reduce costs. Xerox presented on the theme of ‘Breaking Out of the Box: Engaging Your Pipeline Candidates Through Learning’, while Raytheon Professional Services (RPS) and K4 Consulting jointly presente[...]